Cin7 OmniReviews of cin7.com

After a lot of promises of what Cin7 could do for my ecom-business, I was basically sold. I got on board with the most expensive plan, because that was what I needed, so they said. The setup was decent, experts knowing their stuff etc. But after 3 months I started realizing that this software wasn't actually making my life easier at all. Orders from my webshop aren't fulfilled automatically, I had to update the stock from Amazon every day manually so it showed the right inventory in my webshop, 3PL fulfillment isn't setup yet and will take another month (they said this from the start). So in short, after 3 months, nothing is working but I'm charged the full price + $1200 onboarding costs. On top of that, I've been overcharged twice so far (so 2 out of 3 months, great start!). After sending several emails regarding this, still no refund or no email showing the slightest care. I'm still a client and it's up to Cin7 if this will stay like this. It's a bit saddening that I need to bring out the big guns (writing a public review) in order to be heard. UPDATE JUNE 2021 After posting this review, I got contacted by somebody from Cin7. After emailing back and forth for a few more weeks (!), I got in touch with somebody from the support team in the US. He was trying to understand me and got in touch with the technical staff. After that I had to chase the technical staff myself to try the whole thing working and still not everything was working as supposed after pushing for 2 more weeks. I got so tired of this unprofessional situation and wrote an email to the support guy saying I want a refund for all the money I paid and I'm stopping the payment until everything works. I was paying for the premium plan for 5 months + implementation costs ($4450 in total) and my problems didn't get solved at all. I never got an answer on that from the support guy, I hope he's still alive. This whole company and its communication is a total mess. If you live in Europe and you have to communicate with somebody in New Zealand, everything goes slow. Given, they do a lot of effort to get in touch (like having calls at 5 AM their time), but it's still not convenient at all. I'm looking further for another solution.

It’s been almost 5 months now since going live with this system. The onboarding with Atul was great he was so pleasant and understood our business. Now 5 months down the line after going live it has been appalling. We chose Cin7 to support our growth, I have been reporting issues with our stock system and Shopify Integration for 5 months now. Anything sold on POS is not reducing from stock and all our Shopify stock is cancelling to 0 so no one can buy even pre order items. I honestly don’t know what else to do at this stage, my stock is a mess people can’t buy online from us, and if they do products are sold out as stock won’t reduce online. I’ve been told the reason for POS stock not reducing us due to a bug. Support after onboarding is terrible.

Good product, horrific implementation and customer service. The Premium Support $500/month service has a SLA of 2 days. They will not hit the SLA ever. Their CS is poorly trained, do not maintain US hours (despite claiming they do), and will give you incorrect answers and then blame you for doing what they told you to do. We are 3 weeks past go live and we have issues that have been unresolved for 3 weeks. I've talked with multiple mid level managers and they promise to fix things then disappear. The training explains how to do something but not why or what the follow along effects are. You get 1 hour per week on the phone with an implementation specialist which is hardly enough time to figure everything out. There is zero support when you go live. I had to recommend creating a checklist to give to customers! The CS Team is under resourced, incompetent and lost. I have lost all patience with them. They do not understand their own system. Do not use QBO with Cin7 because they have no idea how the two interact and you're going to spend weeks trying to resolve simple issues where they will give you conflicting or incorrect instructions.

The platform is full of bugs. On-boarding was appalling. Stock sync is a mess, keeps zeroing out our Shopify stock. Uploading from Cin7 to Shopify is impossible, we tried and lost all our store listings......took 5 days to re-enter the data. One of the main features is supposed to be having a single point of product truth, in reality its anything but, our Shopify store does a better job of managing stock and new product loading. Help is slow and lacks basic workflow understanding. Support have no interest in anything outside the basic video help tutorials.....other than quoting for custom integration! We paid for the Xero migration, this was not completed so our accountant managed the transition from MYOB. Its taken 18 months to get that charge refunded...$3800..... Our on-boarding was a failure, we have asked for a discount as the system has not been delivering what we have paid for.......point blank refusal.....just an offer to discount a new on boarding process.....that''s right must be our fault! I have been very patient, multiple e-mails, phone calls with support but no movement at all. I will be moving to Tradegeko as soon as possible and taking these guys to small claims to recoup the costs we have invested into this platform. Sales people are very slick, on boarding team are nice people......but the product is full of bugs and middle management deliver appalling customer service. Stay away.

Terrible customer service and understanding of what the users are actually after. It can take up to a week for a response, which is usually an email from them asking more questions. So we switched to premium support which is no different, still had to wait days for responses on our tickets. When I called up they said they would have to go back and verify if we were actually premium before answering my questions. We were so frustrated we decided to cancel and were offered the following: "Happy to add credit so you do not get charged for next month. We will try for a month if this works otherwise we will process the cancellation request." Once we stayed we were then charged for that extra month and told it would only be credited if we decided to stay and work through the problems. Made the decision to leave that much easier One look on Glassdoor and you can see that staff are told to write positive reviews on Capterra, which I assume is the only positive ones they get. IN RESPONSE TO YOUR REPLY: "We offered a month's credit as we work through any remaining problems." - You offered a months' credit and once we took it and had ticked over into that month, you then told us that month would be charged to our account unless we decided to stay. How unethical is that?

No customer service or support. Pricing is not transparent, and very expensive for what it is.

One of the most clunky and disappointing software systems I've come across. We committed for specific reasons then spent 4 months of hell trying to get it to work, but it just kept breaking etc. Has lots of functionality but has been built by people with no user insight whatsoever. Not only that now we're trying to cancel it's impossible, simply getting ignored and i cant even log into my accoutn and cancel.. Poor show. Nb. support response time is poor, the people i dealt with tried their best (Atul) but it's pretty obvious they are dealing with a poor system.

We had a large price hike after signing up with Cin7. It ended up four hundred percent over the following years. I had to keep phoning back as no one would return phone calls or emails when we wanted to see why the large price increases. It is not worth the cost for what you get. Very disappointing as the inventory is a big part of your business.