CiciwigsReviews of ciciwigs.com

Sent a totally different wig than the one I ordered with synthetic hair instead of human hair. It was supposed to be lace front and it wasn’t. Tried to make me pay for shipping to send it back. I still haven’t gotten a refund. They should be shut down.

I reported this website everywhere and reported it to shopify there website platform. They dont sell what they advertise. I dont understand why this website hasn't been taking down. They are scam

DO NOT EVEN TRY TO GET YOUR MONEY BACK NOT EVEN THROUGH PAYPAL. PAYPAL IS NO HELP AT ALL, AS MANY COMPLAINTS AS THEY GET ABOUT THIS COMPANY THEY ARE STILL WORKING WITH THIS COMPANY AND THEY DO NOT HELP THEIR CUSTOMERS AT ALL. PAYPAL IS JUST GOING TO SIDE WITH THEM. NOBODY SHOULD BE RESPONSIBLE FOR RETURN SHIPPING ESPECIALLY SINCE IT WAS SHIPPED FROM NEW JERSEY AND NOT CHINA! PAYPAL DOES NOT HELP!

Horrible wigs. Horrible policy. I have ordered 10 wigs from this company and I will see you at all Of them late. When I Opened the packages I noticed that none of them matched the description that was on the website and the hair quality was horrible. Most of the had the same product number on the bags meaning they were the same wig and the wrong wig style also. I ordered a variety of lace front wigs to 360 lace wigs none of them were lace. I contacted customer service the day of receiving the items and explained my issue they told me that I could send it back but I will be responsible for shipping. I don’t know about you but I feel as though if a copy send you out the wrong items or falsely described items they should be responsible for their own shipping back. Not only did they want me to ship that I was back I live in the United States and they told me to ship it back to a China address but when I looked up their return policy their return policy stated that our return items should be returned to their New York address.Through this experience I feel as though the company plays with people products and money and do not take any responsibility as far as shipping when it comes to their mistakes. I am still fighting for a return label. Please save yourself and do not order from Cici wigs.

This fraudulent company deserves a 0 rating. I ordered 6 wigs and received 6 totally different inferior items. They were NOT human hair. I was not asked if I wanted substitutes, they just sent them. I didn't even order any white ones, but I received a white one. These Halloween costume quality wigs were shipped from the United States, yet they require return shipments be mailed to China costing $30 to $40 in order to get a full refund. What a rip-off! They write their own reviews. I noticed that they are identical on many of the items only after I had placed my order. I paid via PayPal and they are not being supportive. I am going to close my accounts with them. If f I am not going to receive support when I have been defrauded, I don't need to patronize your business.

This company is a COMPLETE SCAM!!!!! They don't send you the right product because they don't advertise the same product. I don't think they even know what lace front means? The refund policy is a complete joke! They make you pay for there mistakes! SCAM SCAM! Don't fall for it!

Why isnt zero stars an option? I ordered three different wigs a few weeks ago. When I recieved them, they were all the same and none of the styles I requested. Not even lace! Terrible cheap wigs! It was shipped from new Jersey but when I emailed their customer support, they only wanted to refund 10 to 15 percent of my total or I ship it China. Why tf would I ship it to China when it came from New Jersey!? This site is a complete scam. DO NOT order from here. If theyve done the same to you, go through PayPal or your bank for a refund because you will get no where with the "company". How this website is even still allowed to sell merchandise is baffling to me.

EVERY COMMENT BELOW IS TRUE. EXCEPT I CALL THE CUSTOMER SERVICE NUMBER AND THEY WONT EVEN ANSWER ME!!! SUCH A F***ING SCAM