Michael D.
The cookies didnt taste good and the…
The cookies didnt taste good and the bread has mold on it. I contacted customer service and no one is calling me back.
Response from CiaocookienyOct 26, 2023
Ciao Michael, We are sorry to hear you disliked our rainbow cookies. I see on our end that a refund has been issued for the prosciutto bread. I also see that you contacted us via instagram and a contact form, in the future please use [email protected] for any issues regarding your order as stated on your invoice. With regards to the prosciutto bread, we sent it as a courtesy despite not usually delivering to a mail box, that being said, based on our records from the time the bread was delivered to the time you contacted our team, entirely too much time had passed for a perishable item. We pack all of our breads accordingly based on travel distance with the necessary ice packs etc. We are truly sorry you were so dissatisfied with our products and service. Thank you for choosing Ciao Cookie.