Christmas Lights EtcReviews of christmaslightsetc.com

WOW what a JOKE of a company. They "claim" they shipped my PRIORITY package and I have yet to get it after almost two weeks. Ohh yah, blame USPS and say sorry! PI$$ POOR customer service!

I placed an order from this company on 11/25/20, for Christmas lights that were supposed to be in stock. I paid extra for USPS Priority Mail shipping, and the shipment was supposed to arrive at my home on 11/30/20. As of 11/30/20 the tracking number still showed a "pre shipment" status, indicating that a label has been generated, but the item has not been received by the postal service. I tried calling the company, and received a blow-off recording telling me to use their online chat. The person responding to the online chat stated that the order shipped on Friday 11/27/20 (even though their e-mail claimed it was mailed on Wednesday). I was told that the problem was with USPS, and not them. As of today, 12/2/20, my tracking number still indicates that they have not provided this item to the USPS. Searching reviews online I'm discovering that this is a common occurrence. Unfortunately I can't even reach anyone at the company to discuss it. I may need to dispute the charge with my bank.

I ordered from this company and paid to expedite shipping. The shipping date said ‘Deliver November 28th’. My order sat in the warehouse until today. Through live chat they have blamed the shipping company USPS. No, Buddy...this is all on you! You did not pull the order in a timely manner. You can’t blame USPS! They did not have the order in hand yet! Do not order from Christmas-Lights-Etc! The supervisor is now saying that USPS did not pick up on Friday, November 27th. She threatened to hang up when she kept talking and I had to raise my voice to get my point across. They are liars.

This company is falsely advertises that they can provide products that they simply cannot. DO NOT GIVE YOUR CREDIT CARD INFO UNTIL YOU VERIFY IF THEY HAVE PRODUCT IN STOCK. They will email you incessantly for business, then cannot fill their orders. I order 4-5 sets of lights, they billed me, then abruptly cancelled the order weeks later. TERRIBLE CUSTOMER SERVICE TOO.

I placed the order and paid $50 extra for Priority shipping. The next day I received an email stating the order shipped. 4 business days later and the order still did not leave the warehouse. Instead of actually shipping it, I found out when I called customer lack-of-support that the order was pulled, the label printed (thus generating a tracking number), and waiting in the warehouse for 4 days and never shipped (why the tracking number shows still in the warehouse). She said the mail only picks up once a week, and my order would go out on Friday though I placed it Monday. Saturday I checked the tracking and it still never shipped. Now a week has gone by and we never received an order we paid to have shipped faster, and our family was disappointed for Thanksgiving even though we ordered plenty of time for delivery. Truth is, Christmas Lights ETC. is a company that does not have USPS pick up daily. They need to ship daily, even if it means taking the packages to the post office themselves. If you want my advice – stick with Amazon Prime if you expect to get lights for Christmas.

I ordered 5 LED trees. A 7ft, 5ft, and two 3ft gold LED fairy light tress (warm light), and a 6ft brown LED tree with multi colored bulbs. The total to my order was $340.21. The order was placed on Nov. 24. I received the order on November 26...I was super surprised that I received the order so fast. So needless to say, shipping was superb! On November 27 I unpacked and put trees up. My 7ft LED fairy light tree didn't light up to the top after connecting the top and bottom. I phoned into customer service and spoke to Linda. Linda said I needed to send a picture...she sent an email and I was to reply to the email and attach the picture. I immediately went to my computer, saw the email, replied with 3 photos. Days went by, I heard nothing. On December 1, I resent email and asked for an update...nothing all day. On the evening of December 1 I decided to phone in. I spoke to Marie...She said there was no email and Marie sent an email that I was to attach a photo to. While Marie was on the phone with me I sent the email with 3 photos...Marie didn't receive it. I then preceded to send photos from all 3 of my email addresses...still nothing. I then sent emails from all accounts without photos to see if they would get those...nothing. I then sent photos from my iphone...nothing. I sent email with photos from my iphone...nothing. I then asked if customer service was receiving emails from any customer...Marie replied yes. I asked what am I supposed to do...Marie said they needed photo...which I totally respect and understand, but I was trying to figure out a way for them to see the 3 photos of my tree that is not working. I mean I am certainly not a computer GURU, but I know how to send emails, everyone else is getting my emails, google will certainly get this review....with the photos of the tree that I will upload. I am just stumped. The trees are beautiful, but it would be nice if ALL the trees I ordered worked. Photos of my trees are posted on my google and yelp review of this business. I wish I had taken the time to read the reviews...customer service is horrible.

We purchased a rather expensive Christmas Tree from this company about 4 years ago largely based upon the 10 year warranty promised on their website. Recently, a large number of the lights went out due to an electrical problem somewhere in the tree that fried one of two plugs that connect the tree to the wall power. Called the company and was told that they would provide no assistance because while the "tree" was warrantied for 10 years, the lights were only covered for one year. This tree had a problem that could have burned our house down and ZERO support from the company. Good luck finding that exclusion (that would have altered our buying decision) on their website. To make things worse, we purchased another expensive tree from them this year, before we had this very disappointing experience.