Ute H.
Terrible experience!
Terrible experience!! Ordered a Christmas gift for my son and daughter in law. It arrived damaged. I could not reach anyone about the problem and could not get an answer. I’ve requested a full refund!! We are now in January... and I still have not heard anything. February 13, 2020 The item has been returned and I still have not received my refund!
Response from ChristKindl-MarktFeb 13, 2020
We did email you back 7 times as well as called you 4 times. And we ended up reaching out to your daughter in law directly. We sent you a return label ... and since our best guess is that our emails are not appearing in your inbox (maybe in your junk folder?), we also sent the return label to your daughter in law. We received your daughter-in-laws return on January 13th. We processed a refund January 14th. Our bank confirmed you received it. :) thanks!!