D
Jump through hoops to honor their warranty
I ordered a phone case. It didn't fit right, the power button wouldn't function correctly. I emailed them and they asked for a video of it. Fine, sent the video. Then I emailed and asked for a refund. They told me that they already put in for a new case to be made. I received the replacement, and this time the volume buttons didn't function correctly. I emailed letting them know this and again requesting a refund. They asked AGAIN for another video. I told them that I was done jumping through the hoops. I'm just calling my credit card company at this point.