chrisraw.comReviews of chrisraw.com

Response from chrisraw.comOct 24, 2026

We're sorry to hear that you're still unhappy with your experience. To clarify, you originally ordered a size S, which you found too small. We offered to send you a free replacement in size M, without requiring you to return the original sweatshirt. After receiving the replacement, you raised further concerns about the product's quality. We reached out via email to understand the issue and offer further assistance, but unfortunately, we have not received a response. We also understand that you have since opened a payment dispute. We have genuinely tried to resolve your concerns and remain willing to help. However, we do need your cooperation and communication to find a suitable solution.

Response from chrisraw.comOct 24, 2026

We're sorry to hear that your experience did not meet your expectations. We understand your concerns regarding the shirt's sizing, length, and buttonholes. To clarify our return policy, we accept returns and offer refunds for items that arrive damaged, defective, or incorrect due to an error on our part. If an item matches the size and specifications selected at checkout but does not fit as expected, it is considered a sizing issue and is not eligible for a refund under our standard return policy. For sizing concerns, we offer a free replacement in a different size as an alternative. We understand that this solution may not have met your expectations. We also take your concerns about the buttonholes seriously and would be happy to review them as a potential product defect. We appreciate your feedback and will use it to improve our products and customer experience.

Response from chrisraw.comJul 8, 2026

Thank you for sharing your feedback. We respectfully disagree with the characterization of our business. The material composition for these shirts has always been clearly stated in the Description section of the product page as Cotton Poplin (98% Cotton, 2% Spandex). This information is publicly available to every customer before placing an order, and we have never hidden or changed it. Although we do not believe there was any error or misrepresentation on our part, we still made every effort to resolve your concerns by offering either a 50% refund or four free replacement shirts in any material of your choice. These solutions were offered as a gesture of goodwill, even though the products matched the specifications published on our website. Unfortunately, you chose not to accept either option. We remain committed to being transparent about our products and providing fair after-sales support to all of our customers. We wish you all the best.

Response from chrisraw.comJun 18, 2026

We’re sorry you feel this way, Suzy. Throughout our conversations, we’ve consistently responded to your emails and tried to address every concern you raised. We’ve explained the fabric specifications in detail and can confidently stand behind the fact that the shirt you received is made from the cotton material advertised on our website. Cotton fabrics can vary significantly in texture and finish, and we understand that this particular fabric did not match your personal expectations. Regarding manufacturing, we have never attempted to hide where our products are made. We openly inform customers that our Hawaiian shirts are produced at our facility in China, while our T-shirts are produced in the United States. We also did not ignore your concerns. We reviewed the photos you provided, explained our findings, and offered reasonable solutions in an effort to resolve the matter. While we understand that our proposed resolutions may not have been the outcome you were hoping for, we have continued to assist you throughout the entire process. We genuinely regret that we couldn't meet your expectations and appreciate the opportunity to respond.