ChowNowReviews of chownow.com

Horrid! I ordered through them and picked up my order so basically they did nothing. When I got home, the food was the totally wrong order, definitely the restaurants fault. But because they use chowchow now says they are responsible. $60 meal and all they gave me back was $38. Which makes absolutely no sense at all.

Horrible company to work with if you're a the restaurant business. The sales team will provide you with incorrect information and make unfulfilled promises. If you sign a one-year agreement, they don't want you to cancel and will ignore the fact that you are not happy with their services. They don't care about my customer feedback because my customers don't want to use the app or website, especially since they can't see who's delivering their food. This has been sent to arbitration with my lawyers. I don't recommend them at all..!

Bad Service! Left pizza outside.Did not ring doorbell as requested. Will NEVER use their services again.

I never received my order. The map took my driver to the wrong street. I specifically described my location to the best of my ability in the notes. I tried to call him, but he didn't speak English. I chatted with him, but he said he didn't know English. I even used Google translate to respond to him but he never responded. Instead, he left my order at the wrong address and marked it as delivered. When I contacted Support, they claimed that the address I provided was incomplete. Yet they couldn't explain why it took him to a different street. When I asked for a refund, all they were willing to offer was less than what I paid as a credit to my account. Unfortunately, I will never be using that account again because they refuse to admit fault and correct the problem. My next order with them might take it to the wrong address again as well.

as a restaurant owner... this company raises rates without notice and customer service does not speak English well and supervisors are non-existent. I'm ready to cancel for ALL of my locations

If i could give 0 stars I would.... i ordered a double order of wings from Calhouns in Knoxville which should be 16-20 wings or 2lbs... i received my delivery and only had a single order which is 8 wings... the difference in price is $12... Chownow said all the could refund it $6... WTH? I didn't get what I ordered and PAID for.. i should get a refund for the difference.. not $6!

horrible delivery it took more than an hour for me to get my food. If i could give a rating of zero i would.

I strongly advise against doing business with ChowNow. Based on my experience, this has been one of the most frustrating and disappointing companies I have ever worked with. The sales process was misleading from the beginning. Promises were made to secure my business, but once my credit card was charged, support became virtually nonexistent. Reaching a real person for help is extremely difficult, and when you do, issues are rarely resolved in a timely or effective manner. Accountability is lacking, and follow-through on commitments is poor. There are significantly better, more affordable, and more transparent alternatives available in the market. I regret choosing ChowNow and would not recommend them to other business owners.