ChowNowReviews of chownow.com

Very poor customer service. Put in an order for our team at work, reached out when the order was 15 minutes late to find out that apparently the restaurant was closed as they had never acknowledged the order.....Restaurant being closed not their fault of course but to not follow up with the customer that the order wasn't acknowledged shows a true lack of caring for the customer

Chow now cannot be trusted to provide consistent delivery service. They use random drivers they know nothing about. If a driver decides they don’t feel like making a delivery or just wants the food they are tasked with delivering, they simply keep it. They have already been paid and have your tip. They claim they delivered and it is their word against the customer. I’ll never use them again

I ordered through the restaurant website I was charged an outrageous delivery fee for a delivery less than 2 miles away from my job I left specific notes to have the delivery driver text me when he was at my place of work. I waited 45 minutes for the delivery driver so when I called about not receiving my order they proceeded to tell me my lunch was returned to the restaurant. I never received a text I explained they asked if I wanted it redelivered by a different driver I said no I wasted my whole lunch waiting for my delivery and it never came so I asked them for a refund and now I’m jumping through hoops for that. It should not be my problem when the delivery driver never let me know my food was here just a text from chow now telling me my food was on its way

Terrible sales people. Very rude

Their website is broken. Their website requires you make an account, add your name, and add phone number before you can order food. I tried to order food 5 times from their site. I got gridlocked with them demanding my information. I would input my information and save, but it never went through. Support was useless. They told me to download their app or make a new account. I'm not doing additional work to get around their broken website. Luckily I went around them and used yelp instead.

This app is terrible. The restaurant couldn’t find my order. This isn’t a seamless process. Lesson learned. Just call the restaurant directly and CUT these guys out.

I almost always pick up my food b/c of the terrible service for delivery companies, but I was busy so I decided to have my food delivered through ChowNow. It never arrived. The restaurant said it had been delivered. I called ChowNow who put me on hold for 15 minutes trying to contact the "Uber Driver" who never delivered my food. They never got in touch with the Uber Driver, so they refunded the charges. However it was pain to wait an hour for food that never arrived and then on hold on the phone. And then I had to order food at a different restaurant and pick it up. I cancelled my evening plans because of it. I should have known better.

This is a garbage app. My food was never delivered. I could not talk to a human being. I got multiple automated responses to emails or texts. Stay away they are thieves.