ChowNowReviews of chownow.com

The delivery driver went to the wrong address and our food is cold

Extremely unreliable, on two occasions food said delivered but never received extremely frustrating!!! Customer Service speaks broken English extremely difficult to comprehend. NEVER USE AGAIN!!!

$17 order $3 tip, I pay with my debit and there’s no mention of a fee. My card is charged an additional $4, making the total $24. I was charged about 30% for the “convenience” of ordering online. 🤦‍♂️ Plus they got go my order wrong. Never again!

I ordered a delivery of food through ChowNow. My credit card was charged and the restaurant received and made my order and then waited for two hours for a driver that never came. I finally had to call the restaurant and drive to get my own order. ChowNow support gave me the run around and would not refund my delivery fees or the tip I had agreed to for the driver that never came. I will never use then again.

Horrible. They send me coupons every week, but never honor them. So crummy.i will admit that they’ve gotten better because the first time we used them, the orders wouldn’t even go through for at least 45 minutes after the order was placed.

Insanely bad app. You can't save your phone number and you get stuck in a constant loop of being unable to complete an order. Worthless rubbish. Doesn't seem very forthcoming about potential fees. Just call the restaurant instead, skip these clowns. I just can't figure out how anyone can be this bad at designing a web app in 2024. It's almost impressive given the simplicity of the requirements/user success.

Actually terrible service. Impossible to reach in the event of a mistake or messed up timetable, can't contact the driver, and a huge delivery charge to do so.

I ordered my meal and it was confirmed at 5:23 pm. The eta was 6:26 pm. I had not heard anything and called the support phone number at 6:43 pm. The rep told me the driver was at the restaurant picking up the order. I looked on Google maps and the drive time was only 5 minutes. I gave them 40 minutes to account for any traffic delays. I then contacted support again at 7:45 via chat and they told me the order was canceled. While waiting, the support tech contacted the restaurant and the driver had picked up the order. They then told me the would be processed in 3-5 days and that they would give me a $10 credit for the inconvenience. I asked if I would need to chase that food down also and then find out that they got to use my money for another 3-5 days. If I could give them less stars, I would. I am heading back to Doordash.