ChowNow is an online food ordering platform that connects customers with local restaurants.
ChowNow (chownow.com) has 181 customer reviews on Five Star Index, with an average rating of 1.1 out of 5.
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Timothy G.
They couldn't find a driver. Customer support told me they would refund my delivery fee and tip and that I could pick up the order. Uhhhhhh NO. Awful customer support, awful delivery service. AVOID AVOID AVOID!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! SERIOUSLY!
Balaji K.
Price gouging!!!! For a pick up order this app charges $5 more than the restaurant price for that food. Not sure who decides the price of food online, is it the restaurant or the apps??? Never recommend using this app! Period!!
Ali K.
I would rate 0 stars if I could. This is my second time ordering through them. On both occasions I never received my order. The first time I cut them some slack, it happens you know? Not a big deal. But the second time with the same results is ridiculous. I called customer service but they were very unhelpful. Don't bother with this company, use something mainstream so you don't get scammed.
Linnea B.
No dinner tonight after paying an exorbitant amount for delivery. The delivery people don't know how to find my last name on the alphabetical name roster of residents so that I can buzz them in....Last time they still couldn't find it and I had to meet them at front door. Food was cold and almost inedible. Never never never do this again!!!!!!!
MVale M.
I would give 0 stars. My third time ordering through ChowNow. Food always arrives late, this time, I first received a confirmation email, went on with my work and 45 minutes later I received a cancellation email. Then had to struggle to re-order food for the office. Will not use this service again.
Yuki T.
Biggest waste of time. The website version is a complete FAILURE. Tried to order food with apple pay which already has all my info. Tried multiple times and it kept saying “enter your name in apple pay”. My info IS ALL THERE! Never had such a failure with apple pay. There was nothing to fill in either. Ended up spending 30mins that when I finally finished my order the restaurant cancelled my order because it was so close to close time. NEVER EVER messing with this crappy service. So much headache for something that’s supposed to make things easier. Chownow is the absolute worst. Wish I could fire all of you
Patti C.
Third and last time I use them. Late, cold food and was on the phone with Chownow representative for over 40 minutes and then she hung up. Never again. They try to blame it on the restaurant you ordered from. Terrible company!
Holly A.
If I could give it less than a 1 I would. They are either over an hour late or they don’t deliver it at all. I think the drivers sign up to get a free meal and quit. Like, who doesn’t take a picture of the delivery. That’s how you know it’s a scam. Beware… Unfortunately, I will not order delivery from this particular restaurant again because the only use chow now.
