ChowNowReviews of chownow.com

I placed an order for pick up, and they gladly took my money for it. I drove to the restaurant and it was closed, shut tight with no one there. It has now been FIVE DAYS and ChowNow keeps putting me off and giving me the runaround about refunding my money. They are refusing to refund it, claiming "the store isn't responding" and I am going to have to file a chargeback with my bank

fart on chownow, how is this entity still functioning? They're absolutely terrible. I almost lost $65 and had to drive to the pizza place to fix what they screwed up two hours later. no customer service whatsoever. I hope they rot and burn.

Failed to deliver my food on time. When I spoke to customer service, they lied and told me the delivery was only a few minutes out as I watched the online tracker that showed the driver was not moving. Ten minutes after the new promised delivery time, the driver finally started moving and made other deliveries until my food was cold and nearly an hour late. Customer service offered only a $10 credit for future orders which was not even close to covering the $75 price of the order that they ruined.

I placed an order and called the restaurant 10 mins after the expected delivery to find out that a driver picked it up that moment. 40 mins later, I get a text saying that the delivery guy was approaching. Nothing for 10 mins. Tried to get on support chat online and after 20mins, I started a text chat. Took another 10 mins and then back and forth with the person claiming the food was delivered. I asked for confirmation that a refund was issued, but nothing. I will dispute this with my CCC, but I am no longer going order from this restaurant as they only use this for online order and deliveries.

I ordered food from JR Crickets through ChowNow at 7:20 pm to be picked up at 815 pm. It was raining so it was about 830pm when I got there. I drove 50 miles to pick up this food. When I got to the restaurant, they said they had no record of the order being placed. And that the code that ChowNow sent me was to another location of the restaurant. So I get in the car and drive another 30 minutes to get to that location. The second location( after another nearly half-hour finally sent a manager out) and he told me that they had no record of an order being placed. I drive back home with no food and finally get back to the house at about 11 pm(still torrentially raining). I called ChowNow's support. The CSA agent put me on hold while she called the first location and said she spoke to the manager (Steven Young) on a recorded line and he told her that the food had been picked up. And then she has the audacity to tell me that ChowNow couldn't do anything and that I would have to work with Steven Young, the liar who said I picked up food that I did not, to get a refund. $55 wasted. All seemed like a coordinated scam to me! DO NOT USE CHOWNOW! DO NOT ORDER ONLINE FROM JR CRICKETS!

What a waste of my time. Does not accept credit card details and then blocks me out. Once, ok. Twice. Bad. Now, never Never again.

While staying as a tourist in the US, I wanted to use their app to order at a restaurant. Sadly their system did not allow the user to enter a phone number with a country code

I ordered food online, but it wasn't delivered 45 minutes after the estimated time. When I called, they said that the driver stole the food, so they asked me if i want to cancel but I have to wait 3 to 5 days for refund, so I just told them that I want to reordered the food. Please don't go to the same problem if you used this company.