ChowNowReviews of chownow.com

They are a bunch of criminals. You can pay for a year of service in advance and only use 5 months and they will not budge to try and provide a partial refund; despite being previously told you would get one. They have not helped my business at all. We did not use their POS this company is a joke and I cannot wait for karma to do its thing with them. I should’ve paid more attention to the terms, typically when people have no refund policies like this; it’s a sign their asses won’t be good!

After using Chow Now numerous times, I was disappointed with their service last night. I ordered delivery of 3 dinners from an upscale downtown restaurant and included a generous driver tip. When my delivery did not materialize, I contacted first the restaurant, who had the meal waiting for pickup, and then the Chow Now customer service. Following extended hold times, I was advised to reorder and pay a second time for the meal delivery; customer service could only offer a 50% refund for the first order. I ended up retrieving my own cold meals. Will not rely on this service again until their customer service greatly improves.

Ordered a pizza. was supposed to receive in 30 min still not delivered 1.5 hours later. Called Chow now and they said sorry. I said that is OK give me a refund and they said no refunds whether they deliver the food or not.

This was the worst experience I've ever experienced with a food delivery service! I got nothing but excuses and the run around for a missing order that was picked up by the driver, but after 30 minutes AFTER it was promised the delivery did not show up. Called the restaurant whete I ordered, and they referred me back to the delivery company. In order to compensate for the late non-delivery, they refunded my money, still thinking it would be delivered. After contacting Chownow multiple times, they kept saying the order could not be changed. I WAS NOT TRYING TO CHANGE MY ORDER, I was only trying ro track down my order. 2.5 hours after my order was placed and paid for they said they no longer had the driver information and could not track the order. What a waste of time, and terrible service. Please don't use this company.

A coworker made a group order on 8/15/24 at about 11:15am for delivery and order with Chow now. After the payment was made for delivery with a tip, it states “ to pick up at 11:45am. If it was a pick up,order would have been made directly from the restaurant itself. This is a horrible rip off. Spent an hour, on hold, trying to call chow now customer service with no response.

1/5 stars - Avoid ChowNow at all costs!* I had a disastrous experience with ChowNow when I ordered 4 dishes and 4 naans from Kebab King. The order took TWO HOURS to arrive, with ZERO tracking available. When I called their support, I was absurdly offered health services instead of assistance with my order! To make matters worse, Kebab King claimed they never received my order and stated that ChowNow doesn't deliver their food. Only after I left a review on Trustpilot did my order magically arrive - but with only 2 kebabs instead of 4 and NO naans! The tracking information appeared a day late, adding insult to injury. It's clear that ChowNow is a company that needs serious regulation. Their lack of transparency, accountability, and customer care is appalling. Lesson learned: avoid ChowNow at all costs! *UPDATE:* I hope someone from ChowNow takes responsibility for this fiasco and takes immediate action to rectify their glaring issues. Until then, I'll be taking my business (and appetite) elsewhere.

Awful. My food never arrived, despite that it showed as "delivered" in the app. I called the restaurant and they said there was nothing they could do and said I had to call ChowNow. I could not readily find a phone number on their website and the chat said "unavailable" so all I could do was text. No one replied on text, so I googled a number and called them. The person I spoke to said she had to put me on hold while she called Uber Eats. What does Uber Eats have to do with ChowNow? Is ChowNow just using Uber Eats? If I had known that, I would potentially not have used them at all since I have had enough bad experiences with UberEats in the past. She said they will refund my money, but it will take 5-7 business days so now I have to watch my credit card to see that the refund actually comes through. This ordeal took two hours from the time I placed the order to the time I got through on the phone, and then walked out to pick up some other food, and came home to finally be able to eat. Are the drivers just stealing the food at this point? Awful. I am done with meal delivery services after this and several other bad experiences.

Chow Now is a criminal organization. They copied the website of the restaurant I wanted to order from in Sarasota, Florida. They doubled the prices on the restaurant's menu. They took the tip I left for the restaurant workers. And when the restaurant informed me some of the items were no longer on their menu, Chow Now refused to refund the money. Chow Now charged me $75 for 3 small appetizers. Chow Now should change their name to Steal Now. They add nothing to the transaction. They just rip off money and make problems. Suggest you avoid them.