ChowNow is an online food ordering platform that connects customers with local restaurants.
ChowNow (chownow.com) has 181 customer reviews on Five Star Index, with an average rating of 1.1 out of 5.
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Nelly B.
ChowNow is a fraud. They take orders for restaurants that are closed and then don’t refund you when you don’t get anything. To this day this closed restaurant is still listed with ChowNow taking orders that they won’t refund. It’s a scam!
Robert T.
Credit card processing experience was terrible requiring lots of retry attempts. Both tonight and 2 days ago ... same issue. Different restaurants for pickup but ChowNow was the common denominator.
Neenaar C.
The worst. They have missed items from my order
Caitlin G.
They never alerted me that my food came and it sat outside and got cold. Tried to get help and they said they weren't able to track the order. Um What??
Christina L.
Tried to cancel the order with the incorrect restaurant and no resolution. I was on the phone for over an hour with a promised a refund from the restaurant and never got anything. I will never use ChowNow or tres Potrillos again! This is a huge disappointment.
Lauren M.
This was the absolute worst experience I've had with a food delivery service! Please think twice, local restaurants, before contracting with them. I never got my food & wasted valuable time
Joy J.
Wow! Well I guess I’m not the only one . . . Complete fiasco. This is what kills me. The order with the restaurant on their Chownow portal was fine, my address was correct and apartment number is listed. The order converts to Uber Eats and the address changes by 30 blocks and doesn’t list the apartment number. What the what?!?! In the Seattle area, being off by 30 blocks can be a huge deal for time to change course. There was a highway closed for construction between us and the incorrect address and the driver tried to get it to us. Conversing with the customer service they tell me to bring it up with UberEats that the address didn’t port over correctly. Sooooooo I’m evidently now the CTO for Chownow and UberEats. Good times! Never got our order, but it looks like refund went through. I’m a controller (I just moonlight as an IT whiz for poorly run businesses) and I can’t imagine all the chargeback requests this company must deal with.
Ingrid
Without adding my own detailed story, more-or-less the same as all the others, I just want to ask why any restaurant would align itself with this Company with these sort of reviews.
