ChowNowReviews of chownow.com

Do not create a chownow account, deleting it will be an absolute nightmare.

Ordered from Basil Thai Uptown. Around 7:20 PM. Sure, with tip and fees extra $15, but worth it. Was a rough day at work. Umm…said food was delivered at 8:10 PM. Check front door…nothing. Call restaurant at 8:25 PM…they said still there. Arghhh. Don’t take my order ChowNow if you can’t fulfill your obligation. Customer service said would refund my money. Did the next day. Still / will avoid using them. I was ‘hangry’ for sure. Will go pick up myself next time.

The restaurant only received around 10 orders a month and got charge for $242.80 a month for their stupid service hard to make any changes. Just found out and never again. This chownow business should be out of business soon. Money stealer.

Ordering was easy. Food never aryiced

Not sure what these restaurants using chow now are thinking, but this company is awful. I’ve tried to use them twice now. The first time they quoted me a two hour delivery on something that I could’ve picked up in about 20 minutes tonight. The pizza that they deliver was cold and the driver had held the box on an angle so it destroyed half the pizza as the pizza slices were smashed up against the box so of course you called the restaurant they take no accountability for it because it’s not them. Customer service for now is helpful but this is a disaster.

ChowNow is the WORST! I ordered from Basil Thai - and they only deliver with ChowNow- and the Pad Thai delivered had no shrimp so obviously I got someone else’s order. Considering they charge $25 for it, it having no shrimp means I paid double for the plain chicken pad thai, which I didn’t order. I immediately contacted ChowNow just like you do with DoorDash but ChowNow waited over a day to respond and what was their response?? Call the restaurant. WTH?? How does THAT fix anything?? ChowNow blows. DoorDash isn’t always great but WAY better than this garbage company.

Every company I have asked to delete my data usually complies. Except ChowNow. They claim because I do not live in California, they cannot delete it. Everywhere can delete it just fine. Why not here??

I was misled using chownow for a pickup order. The restaurant piped me online trying to make an online order. Picking a location near home was not as it appeared. When attempting to pick up the order this location said it was not part of the chownow system and that I'd have to go 6 miles to the "correct" location. Contacting chownow is a joke, no concern for actual screen shots showing their deception, no way to get my $40.00 back.