ChowNowReviews of chownow.com

Almost every time my mother tries to use this app, her credit card is compromised.

This company is unethical and unresponsive. I was able to talk to a live agent when entering into the "partner" line. The customer line you will be left on hold until you hang up. That should tell you the type of business. They DO NOT deliver, they do not provide refunds. Their staff are not well trained. The young girl on the phone stated, okay well let me call the restaurant and Uber to see what happened, call you back in 10minutes. It's sort of comical that a business like this has lasted more than a year.

I used this online platform to order food for pick-up. An advertisement was available that sold a "membership." and a discount. I visit this particular establishment frequently, so a "membership" made sense. After my on-line order was cancelled twice, I went into the restaurant to place my order, and the person who took my order had no idea of any "membership" arrangement. I realized the membership meant if I used ChowNow only. Since I usually go in to eat at this place, and the "membership" was only for to-go orders I wanted to cancel (this was within 1 hour of getting home with my food). I had a receipt with the ChowNow receipt, invoice, and phone number on it. When I called customer service to request (or demand) a refund, none of those numbers would bring up the transaction. They first told me to call the establishment, and on a subsequent call, they refused to refund. All I have gotten is the run-around and an extremely frustrating customer service experience. ChowNow uses deceptive and misleading practices, and I will avoid using this platform again.

Order not received. After 20 minutes hold with support. The rep said that she would file a request for refund. days later, I followed by a their form email... crickets. You cannot reach anyone by any means. A hold on the phone about 30 minutes with no answer. Sad joke of a business.

Chow Now's ability to put the blame on the restaurant when their driver disappears with my order for 1.5 hours is unparalleled. There's also 0 recourse to actually get my money back if the food just doesn't show up or is so cold/luke warm as to be inedible. The restaurant won't refund because they did their part. It's on Chow Now to correct their own mistake.

Even worse than DoorDash! Hard to believe any company could be worse than DoorDash, but as another reviewer said, ChowNow is more like ChowNever. It’s been more than two hours since I ordered my food and it was never delivered. They have been texting me giving me a run-around for over an hour since I asked where my food was since it was never delivered, and they still have not redelivered the food. They also have not refunded. Not sure why any restaurant would contract with this absolutely terrible service. This is the worse customer service I’ve ever received.

The chownow people never saw my food delivery until the food had been ready for over an hour at the restaurant and we contacted them! After an unsatisfactory text exchange we opted to get a refund and finally ate something we made ourselves at 10pm. Then the texts continued to come in after 12am when we were sleeping. Not a good business model!

Trash ,delivered to the wrong address customer service is a joke