Kerry
I am reviewing the experience
I am reviewing the experience, not the product. The website is clunky to use when you purchase a gift card. Knowing this I circled back to double check all info was entered and it was. However the gift was sent to me anyway and not to the intended. I followed up by reaching out to customer service and never heard back. Luckily they were able to use the gift card with me forwarding it, but the website and customer service was a let down.
Response from Chop BoxAug 13, 2023
We're sorry to hear about the issue processing and sending over the gift card correctly for you. Our records show we emailed you back the day of your correspondence - we're so sorry that didn't come through to you. Customer service and support is a top priority for us and definitely don't want to leave a customer feeling that way. We're so sorry for your experience.




