James
Fast and responsive customer service
Fast and responsive customer service. Low option commissions.
ChoiceTrade - a leading online broker. Cutting-edge technology. Among the lowest prices in the industry for stocks and options. For more visit our website!
ChoiceTrade (choicetrade.com) has 59 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Investments & Wealth · NEW YORK, New York
Excellent

Investments & Wealth · Seal Beach, California
Excellent

Investments & Wealth · New York, New York
Excellent

Investments & Wealth · Conyers, Georgia
Excellent
Showing 49 reviews with 5 stars · Clear filters
James
Fast and responsive customer service. Low option commissions.
Francesco B.
I'm an old age trader. Since I do not need screening, charts or others because I plan a trade before enter, I appreciate the simplicity of the platform. Also since I'm an alien, I appreciate they support international account and also ACH for aliens that have bank account in USA. The only flaw that I see is they ask a lot of equity to sell covered cash PUT. I do not understand why. I would use this strategy to enter in a long position at a mine strike price without limit orders and have cash that is not used.
Marshall
I can always count on a five star experience when I trade with them. As a relatively new options trader, they give me everything I need, i.e. dependability and a great help desk.
Kheti C.
I have been with Choice Trade (CT) for about 3 yrs. Their service had been consistently good and valuable. Their front line staff are prompt to attend to email queries and their support team resolves any platform issues promptly. CT's trading fee is reasonable although the was a minor upward adjustment with the change in the company ownership. CT's handling of withdraw is super efficient. The trade execution is efficient too. My overall experience had been satisfying
Larry Dvorshock I.
Reuben is the go-to guy whenever we have had a question or issue. He is an outstanding representative of and for your company. He is personable, knowledgeable, helpful and has always gone out of his way to assist. He is truly a great asset for ChoiceTrade and I have always enjoyed our interactions. Most sincerely, Lawrence P. Dvorshock II
Joe P.
Customer service can't be beat. There is a learning curve changing brokers. I am always able to get someone on the phone quickly and they have been able to answer my questions without escalating to another level. Courtesy emails are sent to keep you up to speed on procedures. I highly recommend ChoiceTrade
Al S.
I want to say how very helpful Ruben has been to me. Patient, professional and competent, he has been everything a company would desire in someone who interacts with customers.
Okeychukwu Obi O.
I was lucky I stumbled on this site to trade. I am a non-US resident. The signup was easier than my signup at eToro or Trading212.They have an extensive array of US stocks etf warrants and options trading. You pay them $10 a month for non residents. The cons are the dated platform. I don't pay for any extras but comon! Their app doesn't work The most annoying thing is the fees and raises that crop up out of the blues! (ADR fees, $5-$12 sub $1 stocks) with no warning. Also when you sell a stock and don't use the money immediately it's tied up for 3 working days! The customer service is I admit efficient and very prompt in getting back to you and solving most issues but can be rather cold. They don't accept credit cards and you pay the more expensive wire transfer fees each deposit as they dont accept ACH....but they pay you when you withdraw with the cheaper ACH! Also, there's not much info about them online. They have low to zero social media presence, it bothers me I admit. Nobody seems to have heard of the company when I mention them I would recommend them, and I do but with the caveats above especially for non-US residents. UPDATE: The company PR got in touch and 95% of my concerns have been addressed to my satisfaction. The PR seem as efficient as the customer service people. Some of the issues I guess came about from a lack of communication. I am grateful they took the time to go through my review point by point to resolve. This company deserves more eyes and plaudits. They got my vote for sure. Thank you ChoiceTrade and best wishes.
Response from ChoiceTradeAug 20, 2020
Dear Mr. Okoye, We thank you for your review of our firm and offer the following response. 1. Our app is undergoing an upgrade - sorry that you were not happy with it (we have not received reports of it not working) - the new version will soon be available. 2. The ADR fees you see are not ChoiceTrade fees at all. They are charged by ADR managers, generally a large bank. For example you will see that JP Morgan charges a 2 cents a share fee once a year for one of the ADRs you hold. Another of your ADRs is similarly managed by Citi, and they too charge a fee. 3. In order not to have to wait a few days for funds from a sale to become available for a new purchase, you have to be in a margin account. (This is a US rule, not a ChoiceTrade rule). Please fill in the margin agreement, sign and return to us. It is available on our Forms page: https://www.choicetrade.com/forms.php. You don't need to avail of the margin feature in a margin account. Many customers simply prefer a margin account so they can avoid the wait you are experiencing in a cash account. 4. Our fees for OTC stocks and sub-$1 listed stocks is $12 per transaction up to 10,000 shares. 5. You do not need to send wires, you may link your bank account to your ChoiceTrade account via ACH. If you need assistance signing up for ACH, please let us know at [email protected]. If you have already linked via ACH, please click on Make Deposit to send money in. This way you will not have to pay your bank to send in a wire. If there is anything else we can help you with, please do not hesitate to write to us at [email protected]. Thank you for being a valued customer.