ChoicehomewarrantyReviews of choicehomewarranty.store

I have a warranty with Choice Home warranty. My heater is not working. I contacted them about a month ago to be sure it would be resolved by the cold weather. Well, it’s now 22’ and snowing and I don’t have heat! They kept rescheduling my service call, then a tech came out and attempted to work on unit for hour and half. He burnt the wires and told me he had to send someone else out with more experience on this unit. Then he disconnected so I would not have a fire. The next tech came by and sat outside in his van but never entered my home and determined unit had to be rewired so I was informed this was not covered. Now Choice and service company are both refusing to help. I am not able to find email for headquarters or CEO, but I wish to have a meeting . I’m in a wheelchair and it’s cold!

Worst warranty company! They find any reason to deny a claim. They collect your money and do not want to pay for repairs/replacement when claims are submitted by the homeowner.

Very Little went RIGHT! We paid for a year's coverage beginning in Jan. of 2025and got a letter in late September of this year stating that we needed to renew our coverage before Oct or loose coverage despite the fact that our written agreement stated we were covered through January of 2026. We also had to get another company to cover our Hvac in July of 2025 after making 3 calls to Choice for coverage. They never got back to us. Then in September of 2025 we had a washer go bad and called for service to Choice and it took them 7 days to get back to us and when the independent contractor showed up, he had no tools-just excuses why he couldn't vacuum out the old water from the defunct washer so my husband had to provide his own shop vac and time and talent to vacuum it out and we still had to pay that contractor $75 dollars for a service call. All that guy did was take a few pictures of the washer and then did not submit them to Choice for 5 days because we called Choice to ask what was going to be done to honor our agreement and they stated they had not received any information from the contractor they had recommended. Finally, a week later Choice called to state that they were declaring the washer unfixable and were going to send us a Lowe's gift certificate for $400. We waited for a week and were using the local laundry mat to the tune of $12.00/day but then decided to just go and buy a washer at Lowe's and put the gift certificate toward it when it arrived from Choice. Meanwhile, one month later we still had no gift certificate. I finally called Choice and they said it would be online soon and 5 weeks after the original complaint it showed up. When we went to Lowe's to put the gift certificate toward the washer, we were told that we could not do that, that we could use it to buy $400 of something else at Lowe's! The outrage took over! I would advise no one to EVER purchase Choice Home Warranty!!

DO NOT.... I REPEAT... DO NOT GO WITH CHOICE HOME WARRANTY!!! THEY LOOK FOR WAYS TO DENY CLAIMS, EVEN IF WHAT IS SUBMITTED IS COVERED VERBATIM IN THE POLICY COVERAGE!!! THEY REPEATEDLY REFUSED TO WORK WITH CLIENT TO ACCEPT PART OF THE CLAIM COVERED UNDER THE POLICY!!! SO DISAPPOINTING.

I would give this company ZERO STARS if there was an option for it. Our paid in full, fixed-term policy was set to expire 8/12/2025. We received ONE email 7/24/2025 stating that our policy was expiring and if we did not auto renew, by calling or doing so online, then it would expire and all our repair costs would be our responsibility. GREAT, we don't want to renew bc this company is ABSOLUTELY AWFUL AND IS THE BIGGEST SCAM. They harassed my husband with phone calls leading up to the 7/24/25 email, asking him if he would like to auto renew and he VERY CLEARLY told them NO I don't want it to renew, I want it canceled. idk how many of these phone calls he took but there were at least 2 on 7/21/25 and 7/23/25 where he had "recorded" conversations with reps telling them NO and we want the plan cancelled. Well fast forward to today 9/11/25 and my husband finds 2 $48 charges on our statement for CHW. One for 8/11/25 (which was a day before our supposed expiration date of our policy) and one for today 9/11/25. So of course, we call the company asking why we have the charges when we our policy has "supposedly" expired. The so-called "manager" we talked to for half an hour, stated that per their policy guidelines that since "we didn't select a preference for auto renewal" they were not going to refund our $96. While on the phone, we accessed our CHW account online and NO WHERE does it have an option for "saved preferences" on auto renewal, NOR did we ever get an correspondence telling use that if we didn't "select a preference" then our policy would auto renew to a monthly plan. Which is a total lie, because on the CHW website under FAQ the very last questions asked about auto-renewal and it states that "Yes, the plan may be renewable.* In that event, you will be notified of the prevailing rate and terms of renewal." WHICH WE WERE NEVER NOTIFIED OF TERMS FOR RENEWAL. So they basically renewed it for us, EVEN THOUGH we expressed our immense desire TO HAVE IT CANCELLED. I think they just completely ignored our request in actually cancelling the policy. Which, while on the phone with the "manager" I pulled up our account and saw that new contract on their for the monthly billing which we never agreed to, and now after completing the call and OFFICIALLY getting our policy cancelled, the fraudulent policy was removed from our account. Basically meaning, CHW removed their negligence so it couldn't be used against them. I should have screenshotted when the contract was listed on there but I was rather distracted by the outrageous phone call we were experiencing. Now, technically we have no proof that they added their our contract to our account, but PLEASE DO NOT USE THIS COMPANY. You will be out thousands of dollars, your claims likely won't get accepted, if they do it is NOT in a timely manner, and CHW just says oh you have to take our word for it, bc when we asked them to show us the "numerous" emails they sent regarding the auto renewal they said they couldn't share that information which if they had already sent it to us in the first place they should be able to send it again. THIS COMPANY IS A SCAM, DO NOT USE THEM.

Similar thing happened more than once. Tenants call for a problem with covered item. A local tech comes collects the initial fees, promises to come back and fix but never comes back. When contacted CHW's response is that they will follow up with the tech. But nothing happens. We end up hiring a company and pay out of pocket. CHW has been a disappointment! To put it mildly. I have few rental units with them. When my contracts are up I’m changing warranty company or do without it.

They have denied every claim I have ever submitted. Theft Theft Theft!

What went wrong this time? Let's try what goes wrong every time. Choice home warranties entire business model is based on burning the clock at customers expense. Spending a month or more to get it igniter for a GE oven because they will not allow their vendors to buy parts from other than a particular source it's just one example of why their entire business is geared to screw over those who rely on them. I've never had a claim take less than 2 weeks and I've had three claims take at least a month over the course of a year. That's unacceptable and definitely not worth what I paid. The actual chance of replacing a major piece of equipment is probably single digits, but I'm sure that if you're reading this you're already doing that kind of math anyway. The only, and I mean only, potential value would be for somebody who's selling or renting a property and wants to give potential buyers or renters the illusion of additional security. I'll never use them again and I encourage anybody who reads this to do the same.