Edward
Another poor customer service experience. Close the location and/or start over with all new surroundings and potential staffing only with retraining, and show them I to engage
I visited the location at 6600 N Sheridan Rd in Chicago this evening right around a little after 9:00 PM to pick up a quick meal. As usual no one greets you, not to mention when they do it is with low energy and not really caring except to process you through the line. Tonight, though was typical for I stood there for 5-7 minutes with no one saying anything, and they looked at me and still said nothing. They have no system relative to processing Uber eat orders, and walk in customers. I had to repeat myself over 4 times to the young man I guess he had lack of focus or who knows what was going on. I would like to mention also they always seem to be in big hurry to get you through the line, even when you might say easy cheese, or light pico de gallo, they heap it on like they are not listening or what I believe is that they really don't care for they are not affected by waste of product here for they are not paying for it. It is really sad and I feel somewhat bad for the company, but then again not really for it shows there is no real management oversight on location or from the top down here.. Company potential profits lost in some many areas here for this chain. Food quality not that great anymore like it use to be, we really enjoyed going there but not as much as longer. Your shop looks and function like nothing you see on TV commercials, those are so over blown and not true. The prep space where they prepare the customer foods are so disgraceful most of the time it is somewhat scary to see.