Justin L Horn J.
9 or 10 deposits 1 unpaid win because of Apple Pay isn’t validation for a crypto transaction
I recently after like my 9th or 10th deposit and loss of my funds had a pretty nice win that because I paid those 9 or 10 times with my Apple Pay account you can’t cash me out or withdrawal the funds without his whole jump through hoops to get validated and authorized to have the fund transferred o my bank… this isn’t cool, I hate apps like this there’s too many reasons to stay away from crypto crapsinoes
Response from Chip'n WIN - Sweepstakes CasinoSep 7, 2026
We're sorry that this situation has been frustrating, especially after having a good win and then encountering additional steps before receiving your funds. We understand how disappointing that can feel. When purchases are made through Apple Pay, the underlying card details are not linked to your Chip’n WIN account in the same way as when a card is used directly. Because of this, Apple Pay purchases cannot be used to establish a direct card link for the purpose of redeeming funds. However, our team offered you an alternative way to manually link the card by providing the requested information. Separately, our Compliance Team requested proof of address as part of a routine compliance review. This request is independent of your use of Apple Pay and is necessary for us to complete the applicable checks before your redeem can proceed. Please make sure to check the emails you've received from our Support and Compliance Teams and follow the instructions provided there. This will allow the relevant teams to complete the required steps and continue with your redeem. We understand that having to provide additional information can be frustrating, but these checks are an important part of maintaining a safe and compliant platform. We appreciate your patience and cooperation while the process is completed. 💜