ChillPod USA Reviews | Read Customer Reviews of chillpod-usa.com

ChillPod USA Reviews | Read Customer Reviews of chillpod-usa.com

ChillPod USA reviews

44 approved reviews, newest moderated first

Lynn W.
May 2, 2023
Still waiting for shipment with no…
Still waiting for shipment with no response to email inquiries . Ordered April 16.
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Scott H.
Apr 30, 2023
I wish I had gone through Amazon
I wish I had gone through Amazon. I ordered 3 weeks ago, I even reached out to customer service last week and still nothing. No response, no product. I should have seen these reviews first. In this day and age this is pathetic. Don't order with these guys. Rubbish service
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Tracy
Apr 29, 2023
Order was placed on 4/17
Order was placed on 4/17. Today is 4/29. No update to tracking since 4/17 it still says order “ordered” money was been taken from my account 4/17 . I ordered as a birthday gift needed 5/8. Thought for sure ordering on 4/17 that would give me plenty of time. I have placed 3 emails, without any response at all.
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Andrew V.
Apr 20, 2023
Notice negative reviews in first person…
Notice negative reviews in first person and all the 5-star sound like canned marketing. Fake?
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Eliot R.
Apr 20, 2023
Great product ! Shipping a bit long
At first I was scared because my delivery took longer than expected but the customer service answered all my concerns 😁, maybe you guys can improve the delivery speed but everything else is perfect ! The ice tub is very convenient and well made.
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David
Apr 19, 2023
How hard is it to ship an item in 8 days? Apparently, very.
I placed an order got notice it processed and shipped, but 8 days later USPS still hasn’t received the item to ship. I am attempting to cancel my order and I have disputed the charge with my credit card company.
Response from ChillPod USAApr 24, 2023
Thank you for taking the time to share your recent experience with us. We apologize for any negative aspects you've encountered during your interaction with our company. In order to address and resolve the concerns you've raised, we kindly ask for your assistance. Please email us at [email protected] with your order number and any relevant details. This will allow us to thoroughly investigate the matter and provide you with a comprehensive solution. As soon as we receive your email, we will promptly follow up to ensure your concerns are addressed and your experience with us is improved. Your satisfaction is our top priority, and we appreciate your patience and understanding in this matter. Best regards, Matthew Community Manager
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John B.
Apr 14, 2023
Sounds good initially but I ordered…
Sounds good initially but I ordered April 1st haven’t got it nor does it say shipped or tracking… Been two weeks
Response from ChillPod USAApr 24, 2023
Thank you for taking the time to share your recent experience with us. We apologize for any negative aspects you've encountered during your interaction with our company. In order to address and resolve the concerns you've raised, we kindly ask for your assistance. Please email us at [email protected] with your order number and any relevant details. This will allow us to thoroughly investigate the matter and provide you with a comprehensive solution. As soon as we receive your email, we will promptly follow up to ensure your concerns are addressed and your experience with us is improved. Your satisfaction is our top priority, and we appreciate your patience and understanding in this matter. Best regards, Matthew Community Manager
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Jacob B.
Apr 12, 2023
You stated my order was sent to USPS
You stated my order was sent to USPS, however, they report they havent received it. Either your lying or they are. I ordered on the April 27th and the UPS tracking hasn't changed.
Response from ChillPod USAApr 24, 2023
Thank you for taking the time to share your recent experience with us. We apologize for any negative aspects you've encountered during your interaction with our company. In order to address and resolve the concerns you've raised, we kindly ask for your assistance. Please email us at [email protected] with your order number and any relevant details. This will allow us to thoroughly investigate the matter and provide you with a comprehensive solution. As soon as we receive your email, we will promptly follow up to ensure your concerns are addressed and your experience with us is improved. Your satisfaction is our top priority, and we appreciate your patience and understanding in this matter. Best regards, Matthew Community Manager
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