Brandon H.
FedEx shipping is a terrible…
FedEx shipping is a terrible experience. Requires signature and travel to their site for pickup. Please choose a different shipping provider. Would pay more for a better experience, my time is more valuable.
Response from Chiller City CorporationApr 1, 2025
Hi Brandon, we are sorry that you had such a bad delivery experience that you felt you need to give us such a low rating for something that is beyond our control. Just so you know, there are only two package carriers that will accept Dangerous Goods (refrigerant) for delivery nationwide, FedEx and UPS. Larger quantities we can ship by multiple trucking lines. As you can see from our other reviews, most people have a good experience with FedEx, but if you ship enough packages with any carriers, sooner or later someone will have a bad one. There is no way around the signature requirement for Dangerous Goods and refrigerant is just that. There is no carrier that will delivery refrigerant to you without an adult signature for legal reasons. It is never our intent to disappoint anyone, but we only have so many choices. If you choose to do business with us again, please let us know if you are having problems and let us try to work with FedEx on your behalf or if you order a larger quantity we can ship by alternate carriers, but for single cylinders of refrigerant out choices are quite limited.