Chicago Knife WorksReviews of chicagoknifeworks.com

It's been over a week and no shipping notification. Don't support this local business because they don't support local customers.

First and last experience with Chicago Knife works. Placed an order 9/15/25 that has still not shipped as of 9/25/25. Items ordered were listed as "in stock". After several emails and a couple calls to customer service (who never responded or answered BTW), I received a reply from an email that they were behind on shipping and would process the order by the fifth business day. That was the 19th . My requests to cancel the order or receive and update on the shipping have remained unanswered. Do yourself a favor and google the company reviews BEFORE you order. Look up the address and take a look at the street view of the "storefront"...This place is a joke

False advertising. Knive steel was listed as S35VN, actual steel etched on blade is 14C28N. They responded right away and I did get one email saying they would take a return or offer a discount on a future order if I kept this one, I replied twice saying I would take a discount as it's not bad for what it is but then they ghosted me. I'm surprised they actually changed the listing and just list no steel type now but I have the page saved as proof. At this point I wouldn't even use the discount if they gave it to me, I will not buy from CKW again. They have low prices on a lot but the service is just horrendous and as you can see from many reviews from real people it's not the exception. Also shipping time is slow, 3-5 business days is actually 7 in the case of this recent order. I'll bet they don't know how to give a customer a discount because they've literally never done so, and just ignore people. It says they have not replied to anyone here in 12 months so it's evident they don't care about their reputation or what customers experiences are.

Worst store in internet/ No support.To slow shipping

Many issues with this company. First, I placed my order with credit card for a Belgian Sharpening Stone on the 9th of August and they didn't ship until the 15. Second, nobody answers the phone. The customer service number is a movie prop that only "takes messages" and is useless with no calls ever returned. I sent an email wondering why my order was late and they did respond to that. They said they were "behind on orders" and "... thanks for you patience." Third, my stone when it arrived was chipped and there was a crack in it. Poorly packaged and the heavy stone was bouncing around in the box with no bubble wrap and only a wad of butcher paper put inside doing nothing to protect the stone. Fourth, this is a 3rd level stone with inclusions and natural seams (cracks) and does not have continuity throughout the stone. It was on sale and enabled me to get a BBlue Stone for cheap, but you get what you pay for. Also, the company has no way to leave reviews on their site even though there are tabs showing reviews in the products listings.

Customer service is terrible, no response, no follow up, order was placed 7/5/25. Tracking shows it's waiting to be picked up. I think they sold more then they could get & don't want to make it right. At this point they just stole my money. I have heard of several others with the same problem. It doesn't matter how good the price is it it's never delivered. Shop elsewhere.

Customer service is non-existent! Three weeks and product still hasn't been received. Call to customer service went to voice mail. Followed instructions and sent e-mail to address specified. No response. Thankfully only into order for approximately $40. As of 7/5, tracking shows order to be in VA waiting on receipt of product -- not sure what that means! Thus far, my experience has been TERRIBLE!!!

Absolutely the worst Customer Service of any online knife dealer I have ever used, and I’ve been ordering online for 30+ years. Shipping creates a label, and then does not hand off to carrier (USPS) for another 5 days. It’ll be close to a month before I receive 2 Case Pocket Knives. First and LAST Order with these turkeys.