Ashley S.
Absolutely ridiculous and unprofessional to falsely advertise a return policy.
I wish I would’ve read through these reviews before hand. I purchased an item from them and did not receive any tracking info. After 10 days, they finally responded to my email and said they would ship my item out. The item was received and even though I used their size chart, it was way too small. Per their website, returns are accepted within 30 days of purchase. It takes 5 to 10 days before it’s received and then you receive your refund. I emailed them to request my return and I got the same response that many others have received. They would give me a 20% discount for another item if i kept it. They said the return will take one to two months and I would have to foot the bill to ship it back to China. And this would be a very expensive cost for me. I emailed back-and-forth with them A total of eight times. Each time requesting that I speak with a manager, each time requesting where on their website, it says that the return is actually going to China, and that it takes one to two months for transit time, and that it would be very expensive for me to return this item. With every response they kept offering me a discount. They said that I should just keep it and they would offer me a 30% discount for another item. I informed them I didn’t even want to keep the item that I paid for. Why would I buy another. Especially after this customer service. They also said they could only be contacted by email and they could pass a message to the manager for me. Absolutely ridiculous and unprofessional to falsely advertise a return policy.