Chery IndustrialReviews of cheryindustrial.com

I found the employees very helpful and knowledgeable. I am very satisfied with the outcome of my experience.

Glad they could find the parts- not impressed with parts. Never received any tracking information. 1 of the parts was bad and had to be modified

This is an amazing company to deal with. They are there after the sale. The gare rgey sold us is very beautiful. Thanks for a great experience.

I didn't like being turned down for a replacement back wall it is ripped in 4-5 different spots was sent tape to repair item is only a few days old when it ripper I was told the reason the price point that I purchased was high was I could get warranty if there was a problem that is a problem it was priced high won't shop at Cheryl again

friendly people and great products

The biggest issue was that there were no instructions!! Missing nuts, bolts, brackets and clamps.

We purchased a conex tent setup with two walls. While the tent is of acceptable quality, it is not exceptional and reflects its price point. Unfortunately, we hired a crew to assemble the structure only to discover that not all of the necessary components were included, which led to wasted labor costs. The process of obtaining the correct replacement part was extremely frustrating. Customer service did not return phone calls or emails in a timely manner. When I was finally able to reach the specialist responsible for replacement parts, they repeatedly requested information that had already been provided in previous correspondence or should have already been on file. It took several weeks just to place the order for the correct part, followed by additional weeks for delivery. There was no sense of urgency or accountability from Chery regarding the issue, nor any acknowledgment of the inconvenience or additional expense caused by their error. Had the tent not already been mostly assembled, I would have returned the entire setup and chosen a different supplier. Based on this experience, I do not recommend the tent or Chery.

ordered a product from chery during. the holiday season, no waiting . customer service exceptional. and it delivered as they said it would