Chery Industrial Reviews | Read Customer Reviews of cheryindustrial.com

Chery IndustrialReviews of cheryindustrial.com

4.0339 reviews
Manufacturing
65 Commercial Ave, Garden City, NY, New York

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Chery Industrial

About Chery Industrial

Chery Industrial stands as your premier partner for robust industrial and commercial solutions, offering an extensive range of products designed for unmatched durability and performance. Our comprehensive portfolio includes heavy-duty container shelters and versatile storage shelters, secure shipping containers, reliable gates and fences, ergonomic workbenches, innovative modular homes, and a wide selection of essential industrial equipment. We are unwavering in our commitment to providing top-tier, high-quality products that meet the rigorous demands of any worksite, ensuring long-lasting value and operational excellence.What truly sets Chery Industrial apart is our fully integrated service infrastructure, designed to provide a seamless and reliable experience from purchase to delivery. Understanding that time is a critical asset, we operate a strategic network of six warehouses across the United States. This ensures your equipment is dispatched from the closest possible location, guaranteeing fast and efficient delivery to minimize downtime and keep your projects on schedule.Our logistics prowess is further enhanced by a dedicated, US-based professional logistics team that expertly manages the entire transportation process. This team works in concert with our knowledgeable customer service specialists, who are always ready to provide expert guidance and answer any questions you may have. At Chery Industrial, we are dedicated to offering not only competitively priced products but also a comprehensive, end-to-end solution. We combine superior products with outstanding, specialized support in customer service, transportation, and logistics, making us the trusted choice for businesses that demand quality and efficiency.

Chery Industrial (cheryindustrial.com) has 339 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.

Also known as: cheryindustrial.com
Website: cheryindustrial.com
Category: Manufacturing
Location: NY, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 19% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Chery Industrial reviews

339 approved reviews, newest moderated first

Jon D.
Apr 17, 2026
Excellent support.
Once I discovered a piece missing from my purchase the folks at Chery shipped it out to me right away.. even though the purchase was a year ago. I was just slow to open the container... Thanks Chery! Jon
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Turk C.
Apr 15, 2026
Gate was damaged
Gate was damaged, lots of scratches and gouges. Looks like a used product I was sold. Delivery wasn’t wrapped or protected, no hardware easement with the gate Was told someone from customer service was going to contact me. No one ever did.
Response from Chery IndustrialApr 20, 2026
We sincerely apologize for the damaged gate with scratches and gouges, missing hardware, and the lack of follow‑up you experienced. This is far from the standard we strive to provide. Please contact our customer service team at your earliest convenience so we can assist you and resolve this properly. We truly value your feedback and will do our best to make this right.
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Meridith M.
Apr 15, 2026
Installation instructions very poor
Installation instructions very poor. We were short bolts and nuts. Also missing some brackets and smaller nuts.
Response from Chery IndustrialApr 17, 2026
We are sorry to hear you had a frustrating experience with the installation instructions and missing hardware. We sincerely apologize for the inconvenience this has caused. Please send an email to [email protected] with your order information and details about the missing bolts, nuts, and brackets. Our team will arrange the replacement parts for you as soon as possible. Thank you for your patience and understanding.
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RB
Apr 14, 2026
The instructions were the bare minimum…
The instructions were the bare minimum and the parts and part numbers did not match them.
Response from Chery IndustrialApr 15, 2026
We sincerely apologize for the frustration caused by our unclear instructions and mismatched parts & part numbers. This is absolutely not the experience we want you to have. We take full responsibility and will immediately improve our instruction manuals and parts labeling to prevent this from happening again. Thank you for your honest feedback.
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Melanie
Apr 14, 2026
Took forever to ship
Took forever to ship. Then was shipped the wrong part. Asked to return and get the correct part. I was told to send pics and I would get a label to return the wrong part and they would ship the correct part. I sent the pics the next day. Still waiting on return label and for correct part to ship three days later. With no further response, despite trying to contact them. For a $144 part, this does not make me happy.
Response from Chery IndustrialApr 15, 2026
We sincerely apologize for the long shipping delay, sending you the wrong part, and the unresponsive support you’ve experienced. This is completely unacceptable, and we take full responsibility. We will immediately send your return label and ship the correct part right away. We’re truly sorry for the frustration this has caused you.
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Mildred T.
Apr 14, 2026
Very good product works great refrigerator
Great refrigerators delivered on time and no damage very good service thank you Mildred
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Tyree C.
Apr 13, 2026
got what was advertised a advertised…
got what was advertised a advertised price in less days than i was initially told, will definitely be purchasing from these guys again!
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Raymond B.
Apr 10, 2026
Incomplete ordering process
I ordered a couple parts, paid for them thru the link/app provided in email, no problem there. however a month after no delivery , I called and found out that the order was placed on hold ? or not completed. the guy ( Steve ) who I had talked to had left the company without completing the order. The girl who I talked to ( Lin ) ? completed the order but her English is lacking and difficult to understand. The part did ship quickly after that. Received it about 1 week. I did receive a useless email stating a update on shipping that contained no info ? The parts that I got worked fine though. The plow part that I had to replaced is cheap China steel and had easily tore when I had a hard hit on immovable object that I hit with plow, My fault.
Response from Chery IndustrialApr 13, 2026
We sincerely apologize for the frustrating experience you had with your order. We’re very sorry about the delayed processing due to staff changes, the communication difficulties, and the unhelpful shipping update you received—this falls far short of our service standard, and we take full responsibility. We’re glad the parts ultimately arrived quickly and functioned properly, and we appreciate your honesty regarding the plow part. Your feedback helps us improve our order management and team communication. Thank you for bringing this to our attention, and we hope to have the chance to serve you better in the future.
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