Chery Industrial Reviews | Read Customer Reviews of cheryindustrial.com

Chery IndustrialReviews of cheryindustrial.com

4.0339 reviews
Manufacturing
65 Commercial Ave, Garden City, NY, New York

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Chery Industrial

About Chery Industrial

Chery Industrial stands as your premier partner for robust industrial and commercial solutions, offering an extensive range of products designed for unmatched durability and performance. Our comprehensive portfolio includes heavy-duty container shelters and versatile storage shelters, secure shipping containers, reliable gates and fences, ergonomic workbenches, innovative modular homes, and a wide selection of essential industrial equipment. We are unwavering in our commitment to providing top-tier, high-quality products that meet the rigorous demands of any worksite, ensuring long-lasting value and operational excellence.What truly sets Chery Industrial apart is our fully integrated service infrastructure, designed to provide a seamless and reliable experience from purchase to delivery. Understanding that time is a critical asset, we operate a strategic network of six warehouses across the United States. This ensures your equipment is dispatched from the closest possible location, guaranteeing fast and efficient delivery to minimize downtime and keep your projects on schedule.Our logistics prowess is further enhanced by a dedicated, US-based professional logistics team that expertly manages the entire transportation process. This team works in concert with our knowledgeable customer service specialists, who are always ready to provide expert guidance and answer any questions you may have. At Chery Industrial, we are dedicated to offering not only competitively priced products but also a comprehensive, end-to-end solution. We combine superior products with outstanding, specialized support in customer service, transportation, and logistics, making us the trusted choice for businesses that demand quality and efficiency.

Chery Industrial (cheryindustrial.com) has 339 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.

Also known as: cheryindustrial.com
Website: cheryindustrial.com
Category: Manufacturing
Location: NY, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 19% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Chery Industrial reviews

339 approved reviews, newest moderated first

Roderick C.
Jun 30, 2026
Be Aware of Delivery
I scheduled delivery 3 weeks in advance, spoke to representatives on the phone and was told the delivery date would not be a problem. Lo and behold, when it came to delivery date, Chery failed to disclose that delivery was thru a third party and my delivery date was not met. This messed up my entire vacation schedule and ability to build the shed in the time frame I had scheduled and caused severe inconvenience. So far overall the product is good and quality is good.
Response from Chery IndustrialJul 1, 2026
We sincerely apologize for the frustrating delivery experience that ruined your vacation and construction plan, and we fully understand how inconvenient this delay brought to you. We clearly note you’re satisfied with the product quality, and we truly regret our team didn’t inform you about the third-party shipping arrangement in advance, as well as failing to keep the promised delivery time after your early 3-week scheduling and phone consultation. We’ve recorded your feedback to optimize our pre-delivery communication process to avoid similar issues for future customers. Please reach out to our dedicated customer service channel with your order number, our team will properly follow up on this matter for you.
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Joe Y.
Jun 28, 2026
Great service and communication
Great service and communication
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Gilbert A.
Jun 25, 2026
Great
Tents are great
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Raymond
Jun 25, 2026
The gate and openers arrived right on time. When one of the openers broke, Cheryl replaced it right away. Nothing but good experience with sales and service.
So far, everything has gone swimmingly.
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David P.
Jun 25, 2026
Disaster
I was told almost 2 weeks after I placed my order, the day it was supposed to ship, that the manual pump ramp I ordered wasn't available, and only the electric pump ramp was available, which was an extra $2,000+ dollars. Then it took a few days to get an answer on when that would be shipped. Then it arrived damaged and unassembled. I was not aware it was coming unassembled. There was nothing on the website about this, no instructions for assembling, and no option to order it "assembled" or "unassembled". So now I'm paying around $2,000 for a company to assemble the ramp, in addition to an extra fee because they had to weld part of the ramp that was damaged in order to put it together. I regret this order and wish I would have just paid a little more from another company and avoided all of these issues. Instead, I spent $5,000 more than I intended to and had numerous issues.
Response from Chery IndustrialJul 1, 2026
We’re truly sorry for all the hassle this order caused you, including last-minute stock notice, slow shipping updates, damaged goods and unexpected assembly costs. We have updated assembly guides to a prominent spot on our product page for easier viewing. We take responsibility for not drawing your attention to this info earlier. We will improve stock alerts and packaging to avoid similar issues. Please email your order details to [email protected] if you need further support.
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Alisha B.
Jun 24, 2026
BEWARE
Bought an item on special sale. When the item arrived with no packaging, filthy dirty and faded, like it had been outside for a very long time and had dents, they refused to let me return the item. It was not received in new condition. The delivery driver would not even take it back. BEWARE
Response from Chery IndustrialJun 25, 2026
We read your feedback and feel truly sorry for the frustrating delivery experience you received with your bargain item. Apologize to let you have a bad experience...... All bargain clearance products are marked final sale with no return eligibility on our product page, as stated upfront to all buyers. But we fully accept the chargeback resolution and have borne the full cost of this order as a gesture to take accountability for the insufficient packaging that caused your product to arrive damaged and worn. Our warehouse team will immediately upgrade protective packaging and pre-shipment quality checks for every bargain unit going forward, to ensure items arrive intact for all future customers. Once again, we're sorry for your unpleasant experience.
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Eric C.
Jun 22, 2026
Delivery time was great
Delivery time was great, product was as expected. Very happy and will be ordering another system soon.
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Gregory
Jun 20, 2026
It took 48 days from the day I paid for…
It took 48 days from the day I paid for the high altitude main jet for the gas motor on my wood chipper before I received it. I called almost every week and was told that it was not in stock and had to be made BUT when I got the part - it turned out to be a standard part that fits several different types/brands of gas motors. If you live above 3000 ft altitude and buy one of there items that has a gas motor - expect to wait a LONG TIME to get the correct main jet for your gas motor - there is a different one for 3000 to 6000 ft and then 6000 to 9000 ft
Response from Chery IndustrialJun 23, 2026
We sincerely apologize for the extremely long 48-day waiting period you experienced when ordering the high-altitude main jet, and for the inconvenience this has brought to you. we will make improvements to our inventory management to prevent this issue from happening again. We will take your feedback seriously to continuously elevate our service quality. Apologize again for the bad experience.
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