cherrypicks.netReviews of cherrypicks.net

Response from cherrypicks.netAug 17, 2023

Hello Jess 👋 Thank you so much for your lovely feedback! We're so glad to hear that you were happy with the quality and fit of the Tōchaka Dress🤩 We're glad that the parcel arrived within the delivery window. We also appreciate you mentioning that the tracking information was regularly updated. We know that it's important for our customers to be kept informed about their orders, so we're always working to improve our shipping and tracking systems. We're so glad to hear that you're planning to shop with us again! We're always looking for ways to improve our products and services, so your feedback is really valuable to us. Always glad to help and please feel free to reach out to us anytime 🙏 Kindest regards, Cherry Picks Support

Response from cherrypicks.netAug 16, 2023

Dear Susie, Thank you for your feedback on the Shōtī dungarees. We're sorry to hear that you had trouble with the smell. We've investigated the issue and have determined that the smell is caused by the fresh printing process. The batch of dungarees that you received was freshly printed and sent out sooner than it was supposed to dry. This caused the ink to release the odor. We've taken steps to prevent this from happening again and are confident that future batches of Shōtī dungarees will not have this problem. To arrange a compensation for you, please reach out to us via our Help center and we'll be happy to help you get a refund or a replacement pair of dungarees; https://cherrypicks.net/help-center Kindest regards, Cherry Picks Support