Chemical GuysReviews of chemicalguys.com

The company sent me the wrong order. When I called customer service they told me I needed to submit a claim. They sent me an email with the link. When I got there, I had to jump through their hoops to try to get approved. Once I was approved, I needed to send the wrong package back to them, and they would not do anything until they received it. Feels like I'm setting myself up for a repeat performance. Meanwhile I paid for the wrong product. A simple, we're sorry for the inconvenience and we'll send you the right product today, like other reputable companies have dealt with me before, when it was their fault.

Recieved the wrong item. Contacted chemical guys and placed a claim but i was not able to upload photos for the claim. Now I’m stuck with some car wash soap when i really wanted the caddy!

Chemical guys has the worst service an shipping ive ever delt with,an thats saying alot. I ordered from them 2 weeks go by still In C.A. an a week to get here so 3 weeks to get a product from them that you know they have on hand. I called the service office a couple times an it was same answer evey time its going out today

I experienced horrible customer service because I could not provide sufficient evidence of purchasing a Brand-New $75 64-oz Jug of Diablo Wheel cleaner that started leaking while still in its cellophane wrapper. They would not replace it. Mind you, I have been a long-standing customer who has spent thousands of dollars on their products over the past 12 -13 years. NO MORE! I will no longer give these cretins another red cent!

Bought a combo leather cleaning/conditioner product online. Took a while to get them when I opened the box very strong chemical smell. Turned out Conditioner had leaked and outer zip back had 2' tear. Tried to get return confirmation for them, and kept waiting for a code to be sent. tired 3 times. Then told them of the odor when opening box and didn't want to use product in my car. Wound up jumping thru multiple hoops and turns out my 'agent' was AI. Long story short, I'm eating the product and wont use. Don't trust the chemistry. And they are not BBB registered BTW. I just found out why. My advice, stay away from online purchases and return attempts. I complete nightmare.

Their website said I would receive 35% off if i provided my email which i did, and received an email stating “You’re in. Unlock 35% Off Now. After adding two items to cart it would not provide the promised discount. After chatting with a rep and even providing screenshot clearly showing the above promised discount they would not honor it. Instead claiming it was only UP TO 35% which clearly isn’t what the email shows. Nothing in the email mentions Up to 35% it clearly says unlock 35% off now. I don’t have time for misleading advertising as there are too many other reputable companies to do business with. Would not recommend Chemical Guys to anyone.

Same story as others - the customer service is TERRIBLE. I ordered Dec 2 and, like the last few reviews said, didn't ship out Dec 12, now it is lost in an Amazon shipping warehouse. I tried calling Chemical Guys and no matter what option you choose, no one answers and it automatically hangs up on you after 2 minutes. Tried emailing AND chat - only get AI responses that claim they will escalate to someone else.

Atrocious. All I can say about the company. I certainly hope the products are decent, and well worth the wait. Both Car Candy and ACP had products at my house within three days. This has been a week, no shipment updates. The website says 1-3 days, so I asked about cancelling the order because it exceeded their time range and was told that cancellations are not possible and I can wait for it, then ask for a refund.... like I would trust that. (ha!). When pushed for a day for it to ship, I was told that Black Friday and Cyber week had them behind (3 weeks after) and they couldn't provide a date. Essentially I was told "you're getting it, want it or not. And you'll get it when you get it."