Chemical GuysReviews of chemicalguys.com

Their products are decent. But not worth the money. And also shipping from the website is a joke. I ordered on April 2nd and didn't receive my products until the 17th. Not very professional when I inquired about it, sending me AI automated generic answers.

Wheel & tyre cleaner is rubbish product which does not work. Frankly, it would not clean melted butter off a plate under boiling water. Even using a brush with the product did not clean off brake dust. I returned it to the shop anx advised them to bin it and stop selling the product so as not to disappoint customers. Oh, but it does smell nice 😡

First order of $350 took a month to receive and second order of $60 came damaged and my Fedex man said he was sending it back to them as damaged. Now they say it’s my problem. So I never received any products and they won’t send a new shipment. I wouldn’t order thru them. Customer service is horrible.

I mistakenly ordered an orbital grinder 220 V....I was not aware that 220 was european power. My mistake. I called and told them I received a model with a european plug and asked if I can exchange it for one a US model. I was told NO final sale. I told them I was not looking for a refund, just an exchange and I would pay the difference if the US model was more expensive. Again NO. I asked to speak to speak to a manager. I was told NO. So this company wants to keep my money for a product I cannot use and could care less about customer satisfaction. I made a mistake but they should also could have reached out to inform me that it could not be used in the US. Don't buy anything from this company.

I rarely leave negative reviews, but my experience with Chemical Guys has been extremely disappointing. My order took approximately two weeks just to ship. When the package finally arrived, the wrong item was sent. I immediately contacted customer service and was approved for a replacement, which I appreciate. However, I have now been waiting several more days with no clear resolution timeline, and it appears I may need to wait another couple of weeks to receive the correct item. This means over a month total just to receive what I originally ordered. Mistakes can happen, but long shipping delays combined with incorrect orders and slow replacement processing create a very poor customer experience. Based on this experience, I cannot recommend ordering unless significant improvements are made in fulfillment accuracy and response time.

Gave them 1 star only because I couldn’t give them zero stars. My order was shorted items and their customer service AI left me in an endless loop after asking me to submit a bunch of information (which I did). The products were no better than I could pick up off the shelf at any other store.

I purchased an exterior detailing kit. Before I received it they emailed me marketing materials that showed the same kit I just purchased from them for $30 dollars less. Here is their response. Thank you for contacting Chemical Guys. Please note that once an order has been placed, Chemical Guys is unable to make any price adjustments. Sale prices may occur or change at any time, and we honor only the price listed at the time the order is submitted. We apologize for any inconvenience this may cause and truly appreciate your understanding. I called them and they told me that’s their policy and that I was free to return it if I don’t like it- that is exactly what I have done and will never be do business with them again.

Nice scent air fresheners, but you're lucky if it lasts a day. This is the best example of skimpflation I have ever come across. The product used to be good, but not anymore.