Chemical GuysReviews of chemicalguys.com

I bought a Pina Colada air freshener but this is absolutely useless! The scent disappears one minute after use!

This company has become extremely difficult to deal with. Two orders in a row there was something to return. Both times, the company required photos, I had to pay for return shipping and there was a major inquiry as to why the item was being returned. I explained the items were still in the factory box, sealed, and I was told I would assessed a 15% restocking fee and return shipping. I will never buy another thing from them. I will take my business elsewhere.

Destroyed my cloth seats using their brush and cloth seat cleaner.. following direct step by step instructions. Took them a month to respond and their response was to gaslight me. Their customer service team is cheeks. I’m beside myself. Sad this was the first experience with this company after switching from my normal product line, Adam’s, which I’ve used for years

I got sick after using their products. Just read their labels. I strongly do not recommend them.

I ordered a buffing kit, Waxes towels and other stuff from chemical guys. After a week they canceled my order for no reason. They charged my card. After many many calls they now are re sending it. Another week has gone by and now still nothing the box they shipped never made it and is now going back to chemical guys. This has been the worst company to buy anything through. Customer service Sucks. has been Horrible. I asked to speak to a Manager and they told me their isn't any. But they still have my money on credit card which I am now going to dispute.

Tried to place an order and instantly canceled. I reached out to them and they told me that they wouldn't deal with a customer out of country. Even though I live just North of US border and have my stuff delivered state side. So then I tried to order with my US address and CC, and again they said they couldn't help! Avoid this company, not helpful.

If I could give zero stars I would. They got my incorrect ship to address, tried multiple times to get them to correct it. The item still has NOT shipped. They say it's impossible to change the address even though it has not shipped. I also can't cancel the order. Frustrating. They just took my money......

They have some good products but after the sale they don't care about making it right when you have an issue. You can't have the sales side of a business and be failing at the support side. Some other products like their microfiber towels are substandard. The quality has fallen through the floor and they won't make it right if you have a problem. I used to work for office Depot many years ago in the president taught me the customer is everything without them nothing else should matter! This is probably why they have such a low trust pilot rating. I am phasing out their product line as I probably spend about $500 a year ceramic related car products. I am moving on to ethos, Griots Garage and Adam's polishes. They have a entitlement attitude that the customer is nothing more than an annoyance. Ultimately I'm done dealing with these heartless assclowns.