Chemical GuysReviews of chemicalguys.com

Horrible customer service. Or should I saw NO customer service. They don’t answer inquiries. I emailed them about 3 weeks ago now, sent a follow up about a week and a half ago, and yet another yesterday. Unbelievable that I even had to send a follow up to begin with when I’m trying to buy a large number of their products but just need help with something, let alone 2 follow-ups now?!?! So beyond frustrating it’s ridiculous. At this point I’m assuming I’ll just never hear back from them at all. Despicable.

I wish I would have known about the customer service as I was STRUGGLING to maneuver the chaotic website. UNBELIEVABLE if I didn’t want to lose my first time 20% discount I would have just given up. You can’t get back to shopping to add to your order, they apply delivery charges or free on amount AFTER your discount, so I tried to go back to order more, an hour later and much frustration I finally put my order in. I now fear all the horror stories I read about the customer service and the complaints already filed against them. I guess if you want their products easily you should just go to Walmart. No one should have to work as hard as I did to do business with them.

I love their products, but the company seems like it's run by a bunch of stoners. Try calling on the phone. If you call the main number, you get a recording of what sound like a 14-year-old girl saying "Thank you for calling Smart Ink." What is Smart Ink? You think you misdialed. If you do get through, you will probably be connected to another person who sounds about 14 years old. Talk to them for a few minutes and you will think they are either stoned or have a very low IQ. You will hear things like "Huh?" or "Dude, I dunno." There is all kinds of misinformation on their website, i.e., hours. The website says they are open until six, but I get the "smart ink" recording. So I call another store and I complain that they are supposed to be open. The guy chuckles and says "Oh they turn off their phones couple hours early sometimes. Dude, you could call back on Monday. Ha ha." If you EVER complain about customer service, they will flat out tell you to go F**** yourself. This kind of cavalier, laissez-faire attitude permeates the entire culture of the company. If you can buy their products without dealing directly with them—do so. Otherwise, I'd avoid this company like the plague!

Their produce is no better than the product you can get at a retail store. I purchased about 8 of their products as I am trying to remove scratches/swirls from my vehicle but I wanted a mirror finish. All of the products that I purchased leaves ghost trails or holograms. Even their 38 which is suppose to eliminate this problem only reduces the ghost trails. On a dark vehicle and in sunlight you can see all of the polish areas.