Chemical GuysReviews of chemicalguys.com

Company is out of touch in the realm of e-commerce. Got an item and it didn’t fit my existing hardware. I completely understand not accepting returns on soap, wax or applicators. But hardware, like clothing, can have fitment issues and can be a hit or miss purchasing online. They refused to accept my item as RMA even though the item was unused and wasn’t taken out of the plastic wrapping. It was simply pulled from the box and I did a quick look over. I guess I could have lied and said it wasn’t removed from the box, but that’s not my style. Their customer service was quite arrogant in response. This was my first time purchasing from them and I bought quite a bit. Even ordered some of their products during Prime Day from Amazon. Which also came damaged. The soap I ordered came leaking all over the box. They left such a bad taste in my mouth, I just tossed their product in the trash. I don’t have time for garbage companies. Proceed with caution giving them your business. As you can see, I’m not the first and only to file this sort of review.

I initially ordered the Barebones product from Amazon. The sprayer didn’t work on an $18 product. I reached out to Chemical Guys for help, crickets. So I’m protest I ordered a “heavy duty” sprayer from CG. It didn’t work. Crickets again. Never again will I purchase from CG

I bought a Torq 6 foam blaster from them and the thing is leaking like there's no tomorrow, container is empty after a minute of "blasting". Should have done better research. Outside of warranty so got the finger. Plenty of online videos show similar issues. Customer service took 11 days to reply.

I've been using Chemical Guys products for years and have liked everything I have purchased...until August 2023. I purchased two products (VRP and Nonsense Invinsible) and followed the directions precisely. These products were advertised to protect vinyl, rubber, plastic from UV damage. Unfortunately, the product ended up leaving a streaky finish days after using it after it had been parked in the lot at work in direct sunlight. I attempted to contact the company via email twice and didn't get a response, so I opted to call instead. The representative proceeded to tell me, after viewing the photos I took and sent, that these are water based products and would have that result when coming in contact with water (AKA rain...WHAT?!?!). If this is the case, then it should have been stated in their description, on the website, and on the video. She then told me I wouldn't be able to exchange the products because they do not accept returns of products that have been opened. I have decided to discontinue my dealings with this company. Quite unfortunate, since they could've avoided losing a customer and getting negative reviews, if they had offered a better solution to my problem.

Worst customer service ever. All I get is canned answers. Customer service no way wants to help the customer. I have one of there products and it's defective and all I get it's to bad. Never will buy from them again.

These products don't work for the most part. I had one product that worked as advertised. It was not bad. The other 5, simply awful. They don't work. The wheel cleaner left residue all over my rims. Customer service said "it's because you drive your car and it gets dirty" yes....yes I do drive my car. To the bank and to the store. Sometimes if traffic is light. I can get up to 40 mph in between our stop lights. Floor mat cleaner left my weathertech floor mats looking like mud flaps from a 4x4. Old and worn out looking. I don't know if they can be fixed with the chemicals used I believe they are ruined. Cramatic windshield cleaner is so bad in the heat or the cold. Anything under 60 degrees you see streaks. Anything over 75 degrees it's show virtually every swip of the paper towels. It's also leaves a NASTY build up on you windshield wipers. It will not come off so I think they are destroyed too. I just bought them. $40 poof...gone. weathertech floor mats ruined with chemical fade. $179 poof.. I don't know if the rims will buff out. They are black. So another $100 to the body shop. If they don't buff out. $1500. Guys please learn from my mistakes. This stuff is straight from China 1500% mark up. They sell the same stuff at every dollar store across the US. If try to contact customer service. They will try to set certain series of tasks and video productions over and over. The blame shift. Berate the customer. The do not stand behind the products. How can they it's straight from China. Money grab. All being said. Going back to Mothers. Terrible products. Terrible customer service. Stay away.

I have used Chemical guys for over 5 years and have experienced nothing but crappy manufactured chemicals. So many of my gallons have leaked and the cheaply made 8 oz bottles last about 2 months and either stop working or leak out. Contacted customer service and they are terrible and don't care if their crappy products leak. Do not buy from them. I will no longer be buying products from them. I will be buying from 3D detailing products.

Ordered their $100 bucket for $59.99 and when it was delivered the box was all wet so after opening I found multiple bottles leaking fluid also came with a bucket but no lid to hold the products in so I called and sent them pictures to no avail they don't care about happy customers also the $100 order came with $54.96 worth of products which I can't use as the contents are all over the box NEVER WILL ORDER ANOTHER PRODUCT FROM THEM I will stay with Torque Detail or Adam's Polishes this company is a joke and their customer service department is non existent