Chemical GuysReviews of chemicalguys.com

Have tried to contact them by their NZ web site and phoned and left messages but no replies, trying to purchase polishing machine, cleaning and polishing accessories but they dont seam to wont the business, can't understand how they survive without customers.

Terrible company. Not only did they run my local detail garage out of business by monopolizing and selling out to the likes of Walmart and Amazon they don’t have consumers backs. I’ve spent thousands on their products over the years on my detailing side of my company but not anymore. I had a Pro Flow Pressure Washer purchased for me and from Day 1 it was a POS. It leaked a ton of water from the bottom from the first time I set it up, from there I lost pressure when pressure washing a few times after with the water getting everywhere. I said the hell with this and got up with the customer service department. They were no help at all even within the one year warranty with my PROOF of receipt. I have a defected product and you can’t stand behind your product enough to not send me money but the same freaking piece of crap machine, hell no I will be selling off all of my chemical guys products and will bad talk them until I die. Off to bigger and better things! You’re messed with the wrong marine CG, this is like the 5th or 6th review I’ve left and I will not stop!

Terrible customer service and they won’t make it right. I ordered a large shipment containing 5 gallons of various cleaners. They shipped it in two boxes. One box made it, the other was damaged to the point of being undeliverable so fedex canceled delivery on it. I emailed first thing and then called on next business day, they said they would process the damage claim and takes 24-48hrs. I called back 72hrs later and answering machine says they are closed and to call back during business hours of which it currently was business hours. I email again, no response. I call the next day and they tell me it is processing, can’t tell me what processing means, but should be tomorrow, and they refuse to ship out replacement product. Next day comes and goes, with no response. It has been 2 weeks since I ordered this and 9 days since I contacted them that it was damaged and they refuse to do anything. Meanwhile they have my money and I don’t have my product. Never again, buyer beware!

I can’t even tell you about the products because I didn’t get to purchase them. Why? Because their website wouldn’t validate my home address. Called customer service hoping to find a solution and they basically said there’s nothing they can do. I can either ship it to another “valid” address or go through Amazon.

These people apparently have hired gang members of a incarcerated group of prisoners in their customer service department - at least that is the way they have made me feel numerous times. So, you might expect that I have taken all that I can from these guys. Bait and switch kings. They'll send you an email with product numbers and pricing. You try to purchase what they have sent in their email. Nope. No longer available. Goodbye! Really? That's it. No effort at all to help the customer. Chemical guys should be "BaitandSwitch Guys" is a better description of what they do.

I just want to tell you about my customer service experience with Chemical Guys. I ordered a part on Saturday it hasn't shipped out yet and I haven't received any emails regarding it. I called 3 times this morning and the phone rang and then just hung up on me. I called to cancel before it ships out. They will not cancel it before it ships and then will charge a 15% restocking fee to return it. How can a company of this size not have the capability to cancel an order before it ships? They will not escalate to a manager. Just a poor way of doing business and a 15% money grab on their part to customers who already pay their salary.

The bottles that did arrive, have the seals already off, and leaking. The polisher clearly has a short in the wire as it cuts in and out. The other half of the order has been out for delivery since the 16th of October, it is now the 19th clearly the package is lost. Chemical guys wont do anything about it until 5 business days. Glad I purchased with a credit card, easy dispute resolution too this bs.

Buffer quit working after less than an hour. Called customer service, they directed me to the manual for troubleshooting. I indicated I did everything it said but buffer won’t start. They said they’d get back to me either that day or within 2 days. Never heard anything. Called back asked for instructions on how to replace brushes. Said they emailed them to me. Never did. I figured out how to change brushes and it now runs. Customer service is horrible and no reason the brushes had to be replaced that soon. Seems like a quality product whose distribution has grown tremendously. My advice don’t forget where you started and take care of your customers.