Chemical GuysReviews of chemicalguys.com

Bought a spray cannon for avowr $130. The jug went brittle in a few months. They have refused to replace it. There is no option to buy a replacment jug. Poor product and poor service.

Products are great and well packaged. I have some stuff from Amazon I ordered But I’d never buy from be company again. I made 2 orders because I forgot to add something to the first order and they wouldn’t combine shipping and just refund my $5 dollars. Mind you I did all of this before the order was processed I made order in the middle of the night when they were closed and called as soon as they opened. So for that I give them 1 stars. Products might be great idk I’m sending them all back and ordering from Adam’s again. And Adam’s polishes will let you add to order as long as it’s not processed yet.

Return policy is awful I bought the torqx random orbital polisher they claim was good for 6 inch pads, but when i used it, it wasnt powerful enough to keep the pad spinning if a little pressure is applied. And apparently you cant return a product if the package was open/used.

Used the citrus wash and gloss a few times and on the 4th wash it ruined my clear coat in 2 places. I contacted chemical guys to see if there was something I did wrong and if there was anything we could do. They completely ignored the problem. Highly recommend going with a different brand that cares about their customers.

I ordered some product a month ago & have not received it ! Still have not heard a word after 3 emails ! I think after seeing all the reviews , their customer service is lacking !

Incredibly bad service and lack of responsiveness. They put all the burden on the customer for their mistakes. Initially, and to their credit, I spoke with a representative and ordered a power washer and kit. He was friendly, helpful and knowledgeable. Two days later I simultaneously received two emails. The first one stated that the power washer was not in stock and they had no idea when it be back in and offered to allow me to cancel the kit . The other contradictory email was telling me the kit had been shipped. I called the next day when they were open for business hours, and they said I had to call back to request a label to return the item when the item arrived. The item arrived today and I called and the representative said they had not refunded my power washer and would not until they received the kit portion back. That power washer was out of stock and not shipped yet they have not refunded my money. I asked for a Fed Ex pick up and they refused. Stating I had to take it to the Fed Ex store which is 13 miles away. They would not accommodate for a Fed Ex pick up despite it being their mistake. I don't understand why a new customer ( or any customer for that matter) would be treated with such callous disregard. They need to increase their speed of refunds and have better controls over the returns.

Tried their Diablo wheel cleaner. Not one bit of grime came off the wheels and you could see that there wasn't any in the water during the rinse. I followed their instructions to a T and there is zero result. Makes me not want to try any of their other products.

I used interior spray and it peeled my dash. Emailed the chemical guys and they dismissed me saying my 2016 Kia is old and has wear and tear and I said it wasnt peeling prior to using this product. Then he asked if I applied it with a brush?? I said I used a microfibre cloth. and blamed me