Julie D.
Good place, bad return policy.
The products are great, at least all the ones I have purchased. Her units are of good quality and last a really long time. I do not glue my units on, but I usually do pin them in. The other products are highly priced, like the shampoo and hair treatment things. Grips are averagely priced. Makeup and other things I find to be outrageous in price. Customer service is fairly quick. I do not like the return policy at all. You have 3 days to complete the return from the time you receive the product. I am hesitant on the what I purchase d/t this. I’m lucky to even open the box within 3 days, especially if it’s during the weekday. They did allow one return after 3 days, but told me never again basically. Life is not black and white and I’m only one person. The post office is 20 minutes away one way and not open after I am done work. Makes it difficult to return things unless I take time off of work.
Response from chelseysmithcosmetics.comJul 7, 2026
Hi Julie! Thank you so much for your valuable feedback! We have recently updated our return policy and now allow returns to be initiated within 10 days of delivery. Please feel free to reach out to us directly if you have any additional questions!