K. B.
I made a first time purchase on Aug…
I made a first time purchase on Aug 1st. I made one for myself and then went to send an item to my sons, each who each live in other states. However, when I went to place my order, the discount did not apply. It did not make sense to have orders for them come to me, only to have me turn around and ship them to them. I looked all over your website to see why the discount/sale code only worked once and could find no disclaimer. I then reached out to CS by Email and to date have not received a reply. I also have not received my purchase. Its been 10 business days. I don't blame you for that because I realize our USPS is having problems thanks to our current administration. This is why, without product or an answer from CS I'm giving you 2 stars.
Response from Cheef BotanicalsAug 24, 2020
That's funny K. B. We pride ourselves on the response time and see that we replied to you within 24 hours and even made that coupon work for you 2X!!! So it was amusing to see this review left for our Customer Service Team 10 days later when we went above the norm for you. If you feel we are still missing something else, please let us now at 818 839 0516. ~Cheef Botanicals Family