Lucas M.
Nolonger a customer
Good product if its fall or winter terrible customer service. Warm weather melts their wax into a puddle and changes its color from blonde to dark orange during transit. Then they act like they don't know what you're talking about and give the run-around with at least 30 emails back & forth never admitting they know exactly what happened. Then they tell you you have to try it for 30 days before they'll "consider" refunding you which i never asked for i only asked for what i ordered and paid for. After they realize you bought a good amount during a sale they were having they refuse i repeat refuse to make things right. This is an exact quote "in this situation we prefer to refund and be done with this." All i wanted was what i ordered which was 4 orders of their wax not melted into a puddle. But that was too much to ask they must have got sick of me wanting what I paid for how dare I a customer, the nerve of me to expect what I ordered. Who do i think i am ? Long story short there are plenty of cbd companies that sell high quality cbd, yoy're not the only one Cheef. Remember when I said they never admitted they knew exactly what happened,At the end of this ordeal I was contacted by a customer service manager or something and she admitted "yes we are aware that warm weather can affect our concentrates and we are working to resolve this PROBLEM". This is something that each and every customer should be warned about before their order processes. They are obviously in need of sales b/c there was a month or 2 in between this order and the one before so they sent me an email titled " is this the end" with a coupon begging me to order again. When i read the title of the email it sounded like a girlfriend that had been dumped.
Response from Cheef BotanicalsJun 29, 2022
Hi Lucas, We are so sorry about that! It looks like our customer service manager reached out with a refund and a great coupon. We hope this was able to help turn your experience around! ~Cheef Botanicals