Hugo H.
Unverifiable email delivery issues and lack of technical support
After Cheddar Flow’s response, I want to clarify a key point for anyone considering this product. Cheddar Flow stated that they reviewed their email delivery logs and concluded that the issue was caused by my email provider (ProtonMail). However, they did not provide any concrete or verifiable evidence to support this claim — no SMTP logs, no message IDs, no sender address, and no timestamps. I contacted ProtonMail directly. Their support response was straightforward and reasonable: they asked for the sender address, sending time, and message identifiers so they could verify whether the emails ever reached their servers. Cheddar Flow did not provide any of this information, which made independent verification impossible. To be clear: 1.Export jobs show as completed successfully in Cheddar Flow’s UI 2.No export emails are received at all (including spam, junk, or all mail folders) 3.There are no bounce-back or error messages 4.The issue happens consistently across multiple attempts and different dates At this point, this does not appear to be an “email provider compatibility” issue. Instead, it points to a lack of transparent technical troubleshooting and proper escalation from Cheddar Flow. Deflecting responsibility without sharing basic delivery evidence is not an acceptable outcome for a paid SaaS product, especially for a core feature like data export. Potential users should be aware that if you run into delivery-related issues, you may not receive clear, actionable support or verifiable answers.
Response from Cheddar FlowJan 6, 2026
Hi Hugo, We apologize for the issue you have been experiencing. To clarify, our support team has been in ongoing communication with you regarding this issue. We’ve shared all relevant information, including logs and data from our email delivery provider. Based on this review, the root cause of the issue has been identified as originating with your email service provider. At this point, we recommend reaching out directly to your email service provider for further assistance, as this is outside our scope of control and there is no additional action we’re able to take on our end.



