Raschae V.
I ordered in advance and still waited…
I ordered in advance and still waited over 30 minutes. It was not "prime time". When i got up to the window they were rude!
Double drive-thru, quick service, hamburger restaurants operating under the names "Checkers" and "Rally's Hamburgers". Locations primarily in the southeastern and mid-western United States.
Checkers Drive-In Restaurants (checkers.com) has 29 customer reviews on Five Star Index, with an average rating of 2.6 out of 5.
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Raschae V.
I ordered in advance and still waited over 30 minutes. It was not "prime time". When i got up to the window they were rude!
Rachel
DONT EVER WORK FOR THIS CHECKERS THE MANAGER IS RUDE AND TALKS DOWN TO YOU. YESTERDAY THE MANAGER NICOLE AND AIDEN MADE me feel like shit and telling me I cant do any position and then Aiden flipped his shit after 10 mins and saying he's not gonna deal with shit today so I walked out. I have never worked at a place with this type of management that talks down to you like your a dog. The only reasonable management there is will. Will trained me and the crew better then the other ppl. I advise not to work at the one at 52 and little. They didnt even give me enough time to learn the positions. I got treated like shit. You want to disrespect me. You got me messed up. And I bet you will read this review. And i will be calling corporate on your ass. You dont have to be a disrespect stuck up GM and be rude and talk down to me like you. . Telling me I cant do shit. Made me cry and telling me I couldn't cry. So sorry your stuck up with high expectations. Your sick. Was only there for a month and made me feel like dirt. And I have the experience but still didnt give time to train whatsoever. Idc if its fast food. Respect your coworkers and be nice to them instead of being a stuck up woman.
Shay G.
I am writing to file a formal complaint regarding severe customer service misconduct, safety issues, and corporate policy violations at the 8 Mile and Gratiot location in Detroit.I attempted to order food for my hungry son. Because there is no accessible walk-up service, I tried to safely get the staff's attention. I was completely ignored by the employee. When I asked at the drive-through window if they serve walk-up customers, the staff completely ignored me again.When I called the store to report this, I spoke with a manager named Monique. She was incredibly snotty and hostile. When I explained the situation, she dismissively told me that the store has "never" done walk-up service in the six years she has worked there, even though corporate customer service explicitly stated this location is required to serve the public via walk-up. Monique told me she was "about to take her break," said there was nothing she could do, and rudely hung up the phone in my face. When I attempted to call the store back, she refused to answer.This store is actively denying service to pedestrians, violating corporate guidelines, and employing management that treats customers with utter disrespect. I expect corporate to investigate this location's refusal to serve the public and address Manager Monique's completely unacceptable behavior. I look forward to a response regarding how this will be corrected.
ethereal
Terrible service. Gave us the wrong order and overcharged meal with a missing order. Got assaulted by two female workers in the drive thru. Got water thrown by the workers inside the car.
Peter O.
When checking the phone number it came back with a male and was in China when they were in Uk Also gave conflicting information It also charges you a small fee then hits you 2 days later with a monthly charge of £39.95
gideon
Ordered meal in the Checkers app for pick-up and when I arrived I was told that it was sent out for delivery even though I've never ordered a delivery. The woman (manager) said I needed to leave without my food even after showing my license and my order in the Checkers app. It showed my order was for pick-up in the app. It didn't matter, none of the employee's seemed to understand how the Checkers app works and didn't seem to care whatsoever. This is the worst customer service I have ever experienced at any fast food place ever. I contacted Checkers and am still waiting for my refund and an explanation a week later. Store case #603380
Bruce R.
the automatic voice AI drive thru SUCKS!...I have stopped even visiting Checkers due to being forced to use the AI voice to order....the stupidest idea yet!!!!
M P.
I was picking up an order and the staff member was rude. It was my first time at Checkers I will NEVER come back. On top of that they made me wait 15 mins for the order. This was the location 1174 Beville Road Daytona Beach, FL 32114