CheapUndiesReviews of cheapundies.com

Like others stated it used to be a great and reliable company but it is now a scam. Do not order from them, they won't ship your order. Edit: I did eventually receive my orders but it took months and everything led me to believe that I would never receive it... I guess I was "lucky" after all

J’ai passé une commande sur CheapUndies le 7 mars 2025 (#731396) et, à ce jour, elle n’a toujours pas été expédiée. J’ai tenté de contacter leur service client à plusieurs reprises par e-mail, téléphone et Instagram, sans aucune réponse. J’ai même écrit directement au fondateur, Edward Upton, via LinkedIn et Instagram (compte certifié), mais il n’a jamais répondu. L’absence totale de communication est inacceptable, surtout pour une commande payée depuis plusieurs semaines. Je vais attendre le délai de 30 jours, puis contester le paiement auprès de ma banque en raison de la non-expédition. Évitez cette entreprise si vous attendez un service fiable ou un support client réactif !

I do not get joy out of writing this negative review but believe it is my duty to warn potential customers that CheapUndies used to be a good website. I had purchased a lot of pieces of clothing over the years. Last year I had issue with their site not working properly with their rewards program. They did get it fixed. Well guess what it has happened again. I have reward points in my account, however when I click on rewards nothing shows up except the word “Rewards". I have sent CheapUndies now 3 emails in regard to this problem. They have been non responsive. This website should be shut down. I highly recommend not making purchases on their site. And like a lot of websites now days there is no phone number to call.

It would appear I'm having the same experience as most of the other reviewers here. I, too, have been a long time customer for 10+ yrs. I made a purchase in mid Nov 2024 and according to the tracking info I received it was delivered On Dec 12th, 2024. However, I moved and forgot to change my default shipping address. Now that's on me BUT I've emailed 4 times and tried to call but of course NO ONE answers and have not gotten a reply to ANY of my emails. I just want either the items, if they were returned (which I stated in my emails that I would pay another shipping charge for) or my money back. They refuse to email me back. VERY disappointing because they used to be a great company.

I have been shopping with CheapUndies for years and have never really had an issue but I placed an order back in October and it never came. I checked the website and it said the ordered was "fulfilled" but when I tracked the package, it was clearly never delivered and hd no updates on where my package was. I contacted Cheap Undies several times and never got a response. They have a no refund policy when it comes to underwear but I had ordered sweaters and pants which are refundable so I just want a refund but no one has gotten back to me in over 2 months. The least they can do is send me a response and explain what happened and offer me some kind of compensation for essential losing my items. I'm so disappointed in their lack of communication because, as I said, I've been a customer with them for years but this is absolutely ridiculous and I will never shop on this website every again. I'm also going to tell everyone I know not to use their website because if this is how they treat their customers but avoiding them and not responding for months then they aren't the kind of company they promote themselves to be.

Received the wrong item, emailed the company 6 times never got a response. Had to call my credit card to deny payment. Piss poor company at best.

Do not buy from these guys, they may look good. BUT! they take your money, do not reply to emails and your money is gone. I previously used them and the service was good, no longer.

I do NOT recommend! I placed an order for 4 items and never received them. I’ve tried calling and emailing the company numerous of times and never got an answer back. They NEVER answer the phone. I’ve tried to get a refund and haven’t got that either. Horrible experience. Horrible customer service.