Bongstown Reviews | Read Customer Reviews of cheapnotic.com

Bongstown Reviews | Read Customer Reviews of cheapnotic.com

Bongstown reviews

Showing 7 reviews with 1 star · Clear filters

Sarah E.
Dec 27, 2020
Highway robbery
I received my order in a reasonable amount of time. However, I received a Chinese version of the product I ordered. Just a flimsy box full of pieces. It was not even put together. Like, I had to put EVERY tiny piece together by hand with tiny little screws. I literally had to wire this lamp for it to work. There was no indication whatsoever that I would be getting a box full of plastic pieces to assemble myself. The picture was one thing and what I got was another. After two and a half hours I managed to get it put together. I would say the product I got was purchased from China for around $2 and you turned around and sold it to me for $30. I feel like I was robbed.
Response from BongstownDec 27, 2020
Dear valued customer, Thank you so much for reviewing the product quality. We can fully understand your frustration, we have unfortunately had a horrible supplier we have had to part ways with. After reviewing the whole situation our billing team has issued a full refund ( for the specific product ) in the form of a gift card. We hope that this makes you happy and satisfied. We truly do appreciate your business.
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Hugh P.
Dec 22, 2020
Purchased an item and have been waiting…
Purchased an item and have been waiting on updates for the tracking info which just says that FedEx is waiting for the item to be received.
Response from BongstownDec 24, 2020
Dear Valued Customer, We hope this finds you well. Since you've chosen the free standard shipping, it is still within the 7-15 day window for the delivery of your package. Please refer to our shipping/returns policy as linked here: https://cheapnotic.com/pages/shipping-returns. Due to the impacts of COVID , the Christmas season, and winter storms, there is a possibility of a delay. However, your item has been shipped and the shipping status shall populate shortly, you just need to wait for a short time and you will be able to see the status of your order and shortly thereafter, receive your item. We appreciate you business.
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B V.
Aug 7, 2020
Horrible services
I order 2 chairs from here and only received 1. My order didn’t come until a month later and gave me missing pieces. There is no contact number or customer service where I can actually talk to someone who can help me. I don’t recommend ordering anything from here
Response from BongstownAug 11, 2020
Dear valued customer, We can fully understand your frustration. We have unfortunately had a horrible supplier we have had to part ways with. You have been patient with us, we sincerely apologize for your experience. We are trying our best to resolve this problem despite the issues we’ve encountered ourselves with these people.
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Jailen J.
Aug 2, 2020
The chair came missing with the piece…
The chair came missing with the piece thats holds the chair called “chasis” i believe, i was really look forward to using the chair but non usable 😡
Response from BongstownAug 11, 2020
Dear valued customer, We can fully understand your frustration. We have unfortunately had a horrible supplier we have had to part ways with. You have been patient with us, we sincerely apologize for your experience. We are trying our best to resolve this problem despite the issues we’ve encountered ourselves with these people.
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Michael Q.
Jul 26, 2020
Better read the fine print
Better read the fine print! They had comforters on sale for $59 and It arrived a duvet with no filling! Just a sheet with a zipper pretty much for $65 with tax plus shipping. It was thin and a complete rip-off. the ad said comforter set 3-piece set a comforter with two pillow cases and it was not a comforter it didn't say anything about a duvet and having to buy filling and they don't even sell filling on the website so definitely watch what you buy because it's pretty much a ripoff and it took like a month to arrive! The other 2 items were very cheap made as well. It's way worse than wish and cost way more.
Response from BongstownJul 26, 2020
Dear Valued Customer, We hope you are well. If you'll kindly review the product page, you'll find that below the photos of the items, listed in BOLD PRINT, which include the words "Duvet" and "Pillow Cases", the options for colors and sizes for the items. In order to have completed your order, you would've had to select one of these options to reach checkout. If you were to visit websites that sells duvets and pillow case bedroom sets, you will find that the photos display the duvets and pillow cases filled with the pillow and duvet fillings. We hope this clarifies any misunderstandings. Thank you very kindly
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Quentin M.
Jul 26, 2020
Placed an order almost 2 weeks ago...
Placed an order almost 2 weeks ago.... No response or follow up for delivery. No reliability!!!!
Response from BongstownJul 26, 2020
Dear valued customer, as a result of a glitch we were experiencing but were unaware of the day of your purchase, the variant for size option was not apparent, we sincerely apologize for that. We had sent you an email a couple of days after your order once we discovered the missing option, asking you to please verify whether you wanted a medium or large sized item and we never heard back from you. After waiting for a couple of days for your response, we allowed the order to go through with a large size, because the item is adjustable. This is a brand new family-run business. We operate with full honesty and integrity. There have been multiple delays that have been out of our hands due to the covid-19 situation, and we sincerely apologize for any inconveniences or delay, whether it be in or out of our control. Your satisfaction is our primary goal. In these tough times, small family businesses are especially effected and reviews are especially vital to our success and well-being. If we have met your satisfaction now with clear explanation as to the misunderstanding on our part, we kindly ask that you reconsider your review of our business once you have received your product.
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James B.
Jul 26, 2020
Been one month and still haven’t…
Been one month and still haven’t recieved item.
Response from BongstownJul 26, 2020
Dear valued customer, As we've been in brief communication with you via email since we've re-ordered the new color for you, this product has been in high demand and the color was out of stock. We had to special order it from overseas. Combined with that, we have been experiencing variables with shipment delays during the Covid outbreak. We apologize and ask you kindly for your patience during this difficult time. Since it has been since June 29th that you have ordered, we have extended an offer to you via email upon product arrival, and we hope you'll be satisfied.
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