Brittany J.
So I booked a flight through cheap…
So I booked a flight through cheap buddy flights 2 to 3 days prior to the flight. The price was $234.84. They took the money immediately off my card. I didn’t receive no phone call no emails no nothing except for the confirmation, then the day of my brother-in-law gets to the airport who is in a wheelchair was told at the front counter by united that he could not board the flight because payment had not been authorized. Come to find out cheap buddy put a hold on the flight when I called them they said that the only way to get him on a flight was to pay an additional $305 and mind you it almost seems like they knew exactly what they were gonna do because they didn’t try to get a hold of me. They didn’t try to email me. They didn’t try to call me so then I’m talking to them and telling them well we agreed on the price of 234.84. Why is it additional? What am I paying additional for? they said well unfortunately we can’t even get you on the flight that was they are getting ready to leave which he was an hour ahead of schedule for that flight now they’re telling me whoa. He can’t get on that flight because check in for that flight is past due, so he needed to wait their additional two hours hour and a half to get on the next flight so then as I am confirming everything with them to make sure that it’s there and it’s through the United Airlines lady tells me oh it’s still on hold it’s still pending after they charged my card. I go to check my card to see what charges they charged me another $434 and some change also $106 and some change also $.15 and eight dollars then they’re telling me well. The 234 was just on hold that shouldn’t be seen as anything what I don’t understand is how you can book a flight. It tells you exactly how much flight is and then later you go to the airport to get on that flight and then they bend you over the Kohl’s for more money.. and because they know that you’re in a bad predicament that’s where they got you. I think that this is the worst company. I’m in the service industry as a plumber and I would never come back and tell my customer after giving them a price well it’s gonna be this price now. Total transparency should be their priority and from looking at all of the reviews online and the Better Business Bureau. I wish I would’ve done mine more research prior to booking for this company because this whole experience was awful and they don’t offer to do anything besides take money from you. They don’t care… beware of cheap buddy flights



