Mike S.
Good at charging, not refunding
Made a reservation after arriving at a lot where I prepaid to fly out of SeaTac. The original lot was overbooked so I made a reservation through this company ($304.22 for 10 days) as an alternative. As I was pulling away, the attendant at the original lot flagged me down and offered an acceptable solution to use their services, so 10 minutes after the CheapAirportParking reservation was confirmed, I cancelled it online and received an email within 5 minutes confirming the cancellation and a credit to be posted to the credit card I used within 3-5 business days. It’s been 8 business days, still no credit, even after 3 attempts to obtain information through their website. There are no numbers to call to get status. After no responses to queries via their website I responded directly to the email confirming cancellation and a credit. It said the refund had been processed and would post to my credit card by the end of the current week. If that happens at all it will have been 10 business days after they confirmed cancellation. Not holding my breath. I advised them that I have disputed the charge with my credit card company and will be reporting them to BBB and the FTC if I do not see a refund posted within 24 hours.



