Justin
What happeded!?
Updated 5/24/22: CheapAirportParking.com flagged this review as not for them. It should be noted that I booked through their website. Joe's parking had somehow been overbooked and I was rerouted to Airport Center Parking down the street. Ultimately, the companies did not seem to communicate my advanced payment.... We have always had very good experiences with Joe’s Parking. This time could not be more different. My reservation of $86.28 was prepaid on my credit card. To be clear, everyone that I spoke with or interacted with was very helpful and professional especially the shuttle drivers. The problem was that Joes overbooked the parking and when I showed up to the garage, I was told I would need to park in a different building with a differently names company several blocks away and I was told they would honor my reservation. While their system did allow me to enter the lot using my cell phone number, the problem was upon my return. It should be noted that the new building had tiny parking spaces and only roof parking available. When I returned from my trip, the exit gate monitor would not accept my phone number, or my scanned QR code. There was no one anywhere to speak with and when I tapped the “help” tab on the monitor, it called/rang several times before disconnecting several times. The monitor only gave me the option to pay $96.00 to exit which was very frustrating after I had paid in advance. I was only able to exit after showing a local resident, who had an entry/exit card, scanned his card when I showed him my paid in full paper work. Otherwise I would have had to pay (more than my agreed amount) just to leave and fight the charges later. The experience was extremely stressful and disappointing. After 15 years of good service, I cannot see how I will ever trust parking with Joe’s again.



