Chatway Live Chat & AI ChatbotChatway is a live chat, AI chatbot, and customer support platform that helps businesses communicate with website visitors, support customers faster, automate repetitive work, and convert more leads and sales.Businesses can add a customizable live chat widget to virtually any website and manage customer conversations from one shared workspace. Chatway is designed for customer support, sales, ecommerce, SaaS, agencies, and growing teams that want a simple way to deliver fast and personalized customer service.Chatway includes an AI Support Agent that can answer customer questions 24/7 using website content, Help Center articles, FAQs, and other business knowledge. The AI can handle common questions automatically, communicate in multiple languages, and hand conversations over to human agents when personal assistance is needed.Teams can assign conversations, organize agents into teams, collaborate with private notes, use canned responses, add tags and custom data, schedule messages, create reminders, search conversation history, and build automated workflows. Businesses can also manage multiple inboxes and chat widgets for different websites, products, departments, or brands.Chatway supports customer communication across website live chat, WhatsApp, Facebook Messenger, Instagram, email, and other channels. Native iOS and Android apps allow agents to receive notifications and respond to customers from anywhere.For ecommerce businesses, Chatway integrates with platforms such as Shopify and WooCommerce, helping agents access useful customer, cart, product, and order information while supporting shoppers.Chatway also includes a customizable Help Center, live translation, multilingual support, automations, advanced search, post-chat surveys, roles and permissions, and integrations with popular website platforms including WordPress, Shopify, Wix, WooCommerce, Square, and BigCommerce.For developers and AI-focused businesses, Chatway provides MCP, REST API, and Webhooks. MCP all
Chatway Live Chat & AI Chatbot (chatway.app) has 256 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
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No N.
I’m new to the app, nothing abnormal so far. I have a suggestion though, can you add the live feature as well ? So you can see customers live while they’re on your website
Response from Chatway Live Chat & AI ChatbotOct 8, 2024
Hi there, we're actively working on this feature. Please email us at [email protected] so we can add you to the waiting list :)
Strong O.
This is the best live chat in the market very simple to use and very atractive
Syed U.
Best chat plugin by far! Really appreciate the fast responses on support and it integrates seemlessly with wordpress. The interface is really clean and easy to use. Also the front end of the chat visually looks fantastic. Thank you again Rohan for your kind support.
simona L.
Chatway is a real-time chat that allows you to interact with your website visitors. Chatway in addition to wordpress also has a mobile app, so you can interact with site visitors even when you are not in front of your PC. The live chat is installed and configured quickly and you can customize the chat based on the colors of the site as well as the text of the welcome message. Really great chat.
Carlos Manuel Padial I.
Customer customer service has been very responsive when I had an issue. I really appreciate that from a service provider!
Ms Katherine J.
Great app for live chat. I have it with my Big Cartel website and I'm very impressed. Easy to integrate and I'm sure my visitors and customers will love it. They know I like to chat. 🤩
Sabelo
Chatway is the tool I was looking for, come with live chat features and comes with a mobile app which makes it convenient to interact with your site visitors.
David
it work fine, simple integration on my Big Cartel shop
