Chatway Live Chat & AI ChatbotReviews of chatway.app

Chatway's live chat feature is fantastic! It’s quick, efficient, and always available when I need help. Highly recommend!

I’ve been thoroughly impressed with both the quality of customer support and the intuitive design of this app. From the moment I started using it, I found it easy to navigate, and whenever I had questions or needed assistance, the support team was quick to respond with helpful guidance. Their commitment to ensuring a smooth user experience really sets them apart. In addition, the app itself offers a robust set of features that work seamlessly together, making it incredibly convenient to accomplish what I need. Overall, it’s rare to find an app that excels both in functionality and in providing truly attentive customer service, and this one manages to do just that.

convenient

I recently integrated a chat feature on my website to give my clients and prospects the ability to interact with me realtime. I reviewed two potential products and Chatway was by far the superior product. It is user friendly, was easy to implement, and gives me the ability to engage via PC or mobile phone when I’m on the go. I highly recommend Chatway to anyone seeking an awesome product and exceptional client service team that will support you every step of the way!

Super easy to integrate and use to keep in touch with customers and answer questions. Great option with the addition of an IOS app to keep customers satisfied on the go wherever you are. The helpdesk always seems to be active if you ever have an issue with the service and is very nice.

Very intuitive and well-made chat ! Highly recommend!

One huge oversight. There is no user authentication with this chat widget, only on Shopify. How? That’s probably the most important thing for any product out there to know if they are getting a repeat customer messaging them. Right now the product doesn’t recognize that who is messaging, so if your customer messages from mobile, tablet, or web, the chat widget will think it’s a completely different user and send a new message/ticket to your support staff creating completely more work and confusion for the staff. I have asked them about this for Wordpress a couple times and they literally have told me they have no timeframe on when they will add this. 🤔 Well it is a couple months later and they have added other updates like the ability to “end a chat”. But not something as important as identifying and authenticating your user. Am I missing something in how this is of such low importance to them and how they are willing to tell me things about this that are untrue. I have a software company, I know authentication does not take months. I even asked them if I could have my team build it for me and they said they will not condone it. I understand that part though. I want to use them because I love their user interface. But the part where I feel like they are lying to me just rubs me the wrong way and prompted this review.

I love chatting too much