Randy E.
No support
I didn't find this site very useful and stopped using it months into my yearly subscription. But what made me give it a one star is this... I received no reminder that my subscription would renew when I meant to cancel. Some of that's on me. But the inability to reach customer support on the same day they charged me, so I could cancel, and get my money back, was aggravating. You're stuck with an AI bot that will claim they're connecting you to someone. It's not. You have to leave the browser tab open for hours. Look away, and the entire thread vanishes. You start over. It happens again. I have to call my credit card company to dispute the charge because it's the only way to undo this.
Response from ChartmetricOct 7, 2026
Hi Randy, we are sorry about the missing reminder. We send a receipt right after the charge, but we immediately cancel and refund if the renewal was not an intention. I apologize that the process was painful and slow for you. We have automated the process since, so you can always switch to human response, then every message is reviewed by our support team.