SpectrumReviews of charterspectrum.com

Charge alot and plus spectrum mobile wasn't that great at all/it's a scam/doesn't treat their customers well (horrible customer service) Won't recommend spectrum mobile at all

I've been trying to switch over my cell service to spectrum, I have iNet with them and very happy with that. So I went to the store my sale rep was Jessica and done deal out the door. Or so I thought I had cash money deal was done and away goes a happy customer,or so I thought spectrum didn't want cash they wanted plastic, so I was told by Ms Jessica to go to Kroger grocery store here in Covington And told me exactly which card to buy and how much money to put on it, and I did exactly as spectrum TD me to do. I was approved on 10 lines. A week later I still do not have a phone at all. My service with TMobile had expired and still no phone from spectrum, so I have zero cell service!! Zero, in todaies world that could mean death, which for me is headed that way, not literally. Spectrum rep from retention was suppose to send me an email yesterday Thur Jan 6, another lie from spectrum, every time I try contact them the prompt says to call them, duh HHH I can't call as I have no cell coverage due to spectrum, and they could care less! Spectrum instructed me what and how to do I did exactly as they said now they've ducked and ran. They pushed me over the cliff and just watching me free fall to an ugly landing! Now I'm understanding why so many neg reviews. They have me in a mess of all messes! How long would you survive without a phone today? Exactly!! All my reviews are fare and honest, I'm happy to report back and happy ending, bit I wouldn't hold ur breath, this has been going on since Dec 31, I need solutions not false promises and more of a run around!! Yes please send them notice of this review, omg they got me in a mess,they keep telling me to call them and I can't because of them, this review is just and true and I didn't even mention all of it.typyical corporate America eating the little guy alive.i will add I really do not wanna end my iNet service I have no complaints with that, on the other hand why would I even want to continue supporting the very ones that pushed me over the cliff????I would love to come back and say spectrum did the right thing, but .not holding my breath! And from the time span it certainly appears they could care less about a workable solution!! Pathetic! Added on 1 15 22 I still can not get any response from spectrum at all, other than my iNet bill!! They want their money but refuse to accept responsibility for their actions!! I did exactly as I was told by the store rep. I was told everything was ok so I let my old carrier go as the contract was up, now I sit here still no phone!! Other than on Wi-Fi!! I was very impressed with spectrum, until now. It still blows me away that they refused cash and required plastic!! They just hurt their own selves with that one!! So they know how to contact me with the bill but seem to forget when it comes to customer service, I hate to loose my iNet with them, bit as I've said before why would I even want to support the same company that pushed me over the cliff!! Steve Horne

If there were any other cable company in my area I would sign up with them immediately, service unseen. It has to be better than Spectrum. This is perhaps the worst service company I have ever dealt with in every category. It's too bad that the nice people who work there got stuck in such a bad company. They should depart and get a better job with a better company that actually cares about is customers. I hope Verizon or others come into my area. They would have an avalanche of customers day 1. Spectrum is an embarrassment to the industry. The government should get involved to shut it down. Huge amount of complaints against it. Spectrum also has misleading ads that show a big low price and then in micro type talks about how you have to bundle their services to get the low price, that is, use another one of their useless services also. Don't fall for these tricks. Read the small type but better yet just avoid Spectrum and save yourself the grief that so many others on this site have also found.

I've been with this company since it was Time Warner and I even have my mobile phone service with them. However, NO more!! I wouldn't recommend them to an enemy! I recently dropped my TV service and as soon as I get this phone I purchased for my granddaughter paid off, I'm going to switch my internet service AND find another mobile phone provider! I have to keep the internet service for now because I have their mobile phone service & as long as you're on THEIR internet the data on your phone is free & unlimited. Otherwise they'll charge you a LOT for data. See how they get you?! Furthermore, their internet service is very unreliable & constantly drops in & out. I've joined the ranks of millions of others and gone with a streaming service for my TV. But, as I said the internet service is bad and causes my streaming service to buffer. And, do NOT fall for the advertised intro price because after the first year your price WILL increase substantially! For 10 TV channels (because that was the cheapest I could get) and internet service they were charging me over $130!!! Most of that was for the 10 TV channels! I moved recently and they expect you to set it all up in your new home by yourself, otherwise they will charge you if they have to come and do it. In my new apartment there are all kinds of lines running in the basement and up into the living room and upstairs into the bedroom closets. If it wasn't for my daughter's boyfriend I would have had to pay them to hook it up. (I'm a senior citizen for the record) This company has definitely gone way downhill since Spectrum bought out Time Warner!

Company informed us that they would connect our home to their fiberoptics network and required a deposit. Then they came out to our road - where several other homes including our immediate neighbor were connected - and told us we would have to pay several thousand dollars for them to string their lines on the road for an additional two pole distance. Mind you, this is on a public road! We said no and it took them several weeks to return the required deposit. Not a good company.

HORRIBLE/WORST/GO ELSEWHERE!!!!!!! I HAVE BEEN A CUSTOMER FOR YEARS. I SPENT OVER 4 - FOUR- HOURS TODAY TRYING TO MIGRATE A PHONE NUMBER. I SPOKE TO EVENING, TIA, JAMES AND LEON. I WAS ON HOLD FOR MUCH OF THE TIME. TRYING TO CANCEL WITH THIS COMPANY IS A NIGHTMARE. IF YOU WANT TO TRANSFER SOME SERVICES AND NOT OTHERS, GET READY FOR A ROLLER COASTER. IF YOU WERE PART OF TIME WARNER LEGACY, GET READY FOR EXCUSES, WHY YOU CAN'T MOVE SOME SERVICES. WE PAY NEARLY $300 PER MONTH (!!!) AND THEY BILL MIDDLE CYCLE AND WILL TAKE WEEKS TO TRANSFER AND YOU CAN'T CANCEL UNTIL TRANSFER IS DONE. DIFFERENT STORIES DIFFERENT REPS. FOUR HOURS THAT I WILL NEVER GET BACK. WHILE THE REPS ARE NICE THE SYSTEM IS HORRIBLE. GO TO ANOTHER SERVICE IS MY ADVICE. PORT TO ANOTHER COMPANY. USE ANOTHER SERVICE. WORST I HAVE EVER SEEN.

The absolute worst company! Zero stars lies upon lies hiding behind an agreement that I never physically signed. I will still be pursuing a class action lawsuit and make them pay every dime for arbitration. Broke cable company taking advantage of the little people for $200 when I didn't have service. I don't want the money, I want others to avoid this company before their unethical business practices send them into bankruptcy.

With un-bearable prices for competetion, seems a little hard to be true. If it wasn't for the Federal Governments control of the company, it would be fair. I 'feal' as if Spectrum is the last chance for government tampering with media control. If you think a person in Canada gets the same information as someone from the USA. Then your living in a box.